Outreach & Navigation Specialist

Eightcap Inc • Orleans Township, MI

2d • $18 - $22

About The Position

EightCAP, Inc., a Community Action Agency serving individuals and families throughout rural West Michigan, is hiring an Outreach & Navigation Specialist for its newly launched Outreach & Navigation Department. The department is creating a more coordinated way for people to access assistance, understand available resources, and connect with EightCAP programs and community services.

The specialist is often one of the first points of contact for individuals and families seeking help. The role listens to participants’ needs, helps determine eligibility, connects them with resources, and supports them as they work toward greater stability and self-sufficiency. The position involves helping people, building relationships, solving problems, and working as part of a nonprofit human services team.

This is a full-time, hourly, non-exempt position, scheduled for 40 hours per week for 52 weeks per year. The salary range is HS 01–04 ($17.96, $19.16, $20.27, and $21.52). Regular travel throughout EightCAP’s service area is required. Occasional evening hours, community events, training, and overnight travel may also be required. The position reports to the Outreach & Navigation Supervisor and supervises no positions.

Requirements

• Associate’s degree in human services, social work, public administration, community development, business administration, or a related field.
• An equivalent combination of relevant education and experience may be considered.
• Strong communication, interpersonal, organizational, and computer skills.
• Ability to build respectful relationships with people from different backgrounds and life experiences.
• Ability to work independently while contributing to a collaborative team.
• Community Health Worker certification or ability to obtain certification within six months.
• Valid Michigan driver’s license and reliable transportation for travel throughout EightCAP’s service area.
• A bachelor’s degree or higher in a field related to the position is required for placement at the HS04 level.

Nice To Haves

• Bachelor’s degree in a related field.
• Experience working with individuals and families in a helping profession.

Responsibilities

• Respond to calls and requests from individuals and families seeking assistance.
• Conduct intake appointments, assessments, and eligibility screenings.
• Help participants gather documentation and understand program requirements and next steps.
• Identify household needs, strengths, barriers, and available resources.
• Work with participants to develop meaningful goals and action plans.
• Connect participants with EightCAP programs and community services.
• Provide follow-up support and help participants navigate challenges.
• Offer basic budgeting assistance, financial education, and other assigned educational services.
• Participate in community outreach events and represent EightCAP throughout the service area.
• Build relationships with community partners and referral sources.
• Maintain accurate case notes, service records, applications, and data-entry records.
• Protect participant confidentiality and follow program documentation requirements.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life and AD&D insurance
• Medical flexible spending benefits
• 401(k) retirement plan with a 5% employer match beginning on the employee’s one-year anniversary
• Training and professional-development opportunities
• Meaningful work supporting individuals, families, and communities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree