Outreach Specialist

AMERICAN GI FORUM NATIONA • San Antonio, TX

3d • $0 - $35,734

About The Position

The Outreach Specialist markets the organization’s programs serving homeless individuals, with a focus on understanding program eligibility criteria, application processes, and service objectives. The role presents information to large groups, answers questions about the organization and its services, and conducts outreach to employers and community partners to support enrollment and placement goals.

The position develops suitable outreach materials and identifies events, offices, and other venues where program information can reach eligible clients. The specialist is accountable for monthly enrollment goals and coordinates outreach with staff and other programs to avoid duplication, maximize client benefits, and protect the organization’s integrity. The role requires understanding the homeless community and sensitivity to veterans and their families.

Work is conducted in offices, client-facing settings, and offsite locations. Local travel during the business day is primary, although out-of-area travel by automobile or airline may be required at management’s discretion. The employee may work in varied office and residential environments and recruit clients at job fairs, community events, shelters, on the streets, and in encampments.

Requirements

• At least two years of college.
• A Bachelor’s degree is preferred. Applicants with less than a Bachelor’s degree may be considered with at least one year of college and three years of experience for each year short of the general four-year Bachelor’s requirement.
• At least three years of experience in a responsible role is preferred.
• Must demonstrate sensitivity to the veterans served.
• Must have access to reliable transportation.
• Must maintain a current, valid Texas driver’s license.
• Must maintain applicable automobile liability insurance.
• Must pass drug testing and a background check.
• Must be bondable.
• Must be able to communicate effectively verbally and in writing, speak before groups, and make independent decisions in coordination with service objectives.
• Must be able to use general office equipment and have computer literacy, including working knowledge of Word, Excel, PowerPoint, Access, and Outlook.
• Must be able to type.
• Must demonstrate a professional and productive demeanor, responsiveness to internal and external clients, a solution-oriented approach, adaptability, teamwork, and adherence to work standards and procedures.
• Must be able to handle and de-escalate situations that may arise at work.
• Physical demands include frequent sitting, walking, bending at the waist, driving, balancing, and distance vision; occasional lifting up to 30 pounds, reaching over the shoulder, and stooping; rare pushing, climbing, pulling, and kneeling; constant talking, close vision, and hearing; and frequent ability to adjust focus.

Nice To Haves

• Experience in outreach, public speaking, or marketing is a definite plus.
• Experience with military and/or veterans organizations is a plus.
• A Bachelor’s degree is preferred.

Responsibilities

• Present information to large groups and answer questions about services and the organization’s services and history.
• Assist with outreach to employers and community partners to support enrollment and placement goals.
• Read and understand the organization’s manuals, policies, guidelines, forms, and directives.
• Develop plans to market program services and deliver presentations to veterans, civilians, employers, and community partners.
• Meet specific and measurable monthly enrollment goals.
• Prepare required reports and submit them promptly to the Supervisor or Management Information System (MIS).
• Complete special assignments, which may include serving as acting supervisor for a limited task.
• Help protect and supervise the organization’s assets, including facilities, furniture, equipment, client files, and documents; inform the supervisor about matters that could adversely affect operations.
• Coordinate outreach with staff and other programs to avoid duplication and maximize opportunities and benefits for clients.
• Interact respectfully with team members, clients, and community representatives.
• Protect confidential information about clients, donors, team members, and the organization, sharing it only on a need-to-know basis.
• Recruit clients at job fairs, community events, shelters, streets, and encampments.
• Travel locally during the business day and, when directed, out of area by automobile or airline.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree