Outreach & Navigation Program Manager - Nonprofit Human Services

Eightcap Inc • Orleans Township, MI

7d • $60,800 - $70,266

About The Position

EightCAP, Inc., a Community Action Agency serving individuals and families throughout rural West Michigan, is hiring a Program Manager to lead its newly launched Outreach & Navigation Department. The department’s initial structure, positions, and service framework are in place; the Program Manager will develop the team, refine workflows and procedures, strengthen coordination across EightCAP, and help make the service model fully operational and sustainable.

The Program Manager oversees outreach, intake, eligibility, resource navigation, financial counseling, case planning, referrals, participant follow-up, and connections to EightCAP programs and other community services. The position also supervises and develops employees, oversees grant-funded activities, maintains compliance, builds community partnerships, monitors outcomes, and works closely with EightCAP’s President and other program leaders. The role is suited to an experienced nonprofit human services leader who can guide a developing program through change while balancing compassion, accountability, compliance, and responsible use of resources.

Requirements

• Bachelor’s degree in human services, social work, public administration, community development, business administration, or a related field.
• At least five years of progressively responsible experience in human services, community services, housing, energy assistance, resource navigation, case management, or a related area.
• At least two years of supervisory or program-management experience.
• Nationally Certified ROMA Implementer certification, or the ability to obtain certification within 12 months.
• Valid Michigan driver’s license and ability to travel throughout EightCAP’s service area.
• Understanding of nonprofit, publicly funded, grant-funded, or community-based human services work.
• Ability to lead through change and develop a newly formed department.

Responsibilities

• Lead and develop employees providing direct participant services.
• Bring structure and consistency to the newly formed department.
• Develop practical workflows and procedures for department operations.
• Strengthen coordination among Outreach & Navigation, Community Services, Weatherization, and other EightCAP programs.
• Develop partnerships with community organizations and public agencies.
• Oversee outreach, intake, eligibility, resource navigation, financial counseling, case planning, referrals, participant follow-up, and connections to other services.
• Oversee grant-funded activities and maintain compliance.
• Monitor program information and participant outcomes to identify gaps and improve services.
• Work closely with EightCAP’s President and other program leaders.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life and AD&D insurance
• Medical flexible spending benefits
• 401(k) plan with a 5% employer match beginning on the employee’s one-year anniversary
• Meaningful work directly supporting individuals, families, and communities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager