Outreach Mobile Phlebotomist

Brown Medicine•Providence, RI

5d•$19 - $31•Hybrid

About The Position

Under the supervision of the Manager, Outreach Services, this role is responsible for covering various Outreach Patient Service Centers (PSCs), traveling to patients' homes, and visiting Assisted and Long-Term Care (LTC) facilities. The Phlebotomist performs day-to-day PSC and Home Draw operations, including customer service, training, patient registration, test ordering, venipunctures, specimen processing, specimen tracking, and supply management, all in accordance with established policies and procedures. Brown University Health employees are expected to role model the organization’s values of Compassion, Accountability, Respect, and Excellence. This position requires the use of a personal vehicle and adherence to Lifespan’s System-Wide Personal Vehicle Policy, including a valid driver’s license, proof of insurance, and current vehicle registration. Weekly mileage logs must be maintained for reimbursement, and hours worked must be documented for payroll. The role involves working independently to obtain blood specimens from homebound patients, LTC, and assisted living facilities, participating in an on-call rotation, and completing efficient routes to minimize patient wait times. The Phlebotomist will call patients prior to visits, leave door knockers for missed appointments, and notify Home Draw Administration of any changes. They will also process specimens into the laboratory for testing during on-call and varied hours when processing staff are unavailable. This position requires on-call coverage at multiple patient service center locations and flexibility. The Phlebotomist will work cooperatively with management in implementing new procedures and protocols and assist with problem resolution. Responsibilities include reviewing requisitions, accurately completing lab orders in LifeChart and non-LifeChart systems, referencing the pathology handbook/electronic lab guide, and obtaining clarifying information from physicians as necessary. The role involves performing registrations, entering test orders, medical necessity, Media Manager functions, and specimen processing & tracking. Maintaining the Outreach Float Resource Binder is also a key duty. The Phlebotomist will provide coverage at Outreach PSCs throughout RI and nearby Massachusetts, support day-to-day PSC operations, ensure supplies and equipment are available, and routinely check expiration dates. They will assist with daily PSC checklists, ensure tasks are complete by the end of the shift, answer phones, and perform routine clerical duties. Donning and doffing PPE as required and delivering/maintaining on-site laboratory supply inventory at LTC facilities are also part of the role. The Phlebotomist will obtain blood samples according to venipuncture technique, including for specialized tests, and monitor patients for potential reactions. Samples will be labeled, dated, initialed, recorded, and prepared appropriately for transport. Adherence to all system-wide and departmental policies, including Call-Out Protocol, Unplanned Absences and Tardiness, Patient Identification and Verification, Patient Look-Up, Venipuncture and Specimen Labeling, is mandatory. Other duties as assigned.

Requirements

High school diploma plus accredited course through a licensed phlebotomy educational program, hospital, or community college.
Phlebotomy certification required.
Previous phlebotomy experience with demonstrated venipuncture proficiency preferred.
Ability to function independently preferred.
Demonstrated customer service and communication skills.
Ability to effectively communicate with all levels, allay fears of patients, and perform other activities requiring courtesy and tact.
Demonstrated knowledge and skills necessary to provide patient care with consideration of aging processes, human development stages, and cultural patterns.
Knowledge of blood collection equipment, anticoagulants used, special precautions and interferences.
Ability to implement principles of aseptic techniques.
Basic knowledge of anatomy, physiology, infection control, specimen processing, medical terminology, anatomic terminology, universal precautions, first aid, and safety.
Manual dexterity and eye-hand coordination to perform venipuncture techniques and capillary puncture on adults, children, and infants.
Visual acuity to distinguish chromatic colors.
Valid driver’s license.
Proof of insurance.
Current vehicle registration.

Nice To Haves

Previous phlebotomy experience with demonstrated venipuncture proficiency.
Ability to function independently.

Responsibilities

Cover at various Outreach Patient Service Centers (PSCs), patient homes, and Assisted and Long-Term Care (LTC) facilities.
Perform customer service, training, patient registration, test ordering, venipunctures, specimen processing, specimen tracking, and supply management.
Role model organizational values of Compassion, Accountability, Respect, and Excellence.
Adhere to the Lifespan Corporate Compliance Program and Code of Conduct.
Perform all duties in accordance with hospital and departmental policies, procedures, and universal precautions.
Demonstrate shared values and customer service standards, represent a positive image, and provide service excellence.
Use personal vehicle for travel; adhere to Lifespan’s System-Wide Personal Vehicle Policy (valid driver’s license, proof of insurance, current vehicle registration).
Maintain weekly mileage logs for submission and reimbursement.
Document hours worked for payroll purposes.
Work independently obtaining blood specimens from homebound patients, LTC, and assisted living facilities.
Participate in on-call rotation.
Complete efficient routes minimizing patient wait times and delays.
Call patient(s) prior to visit, leave door knocker for missed appointments, and notify Home Draw Administration of any changes.
Process specimens into the laboratory for testing during on-call and varied hours when Processing staff are unavailable.
Provide on-call coverage at multiple patient service center locations.
Work cooperatively with management in implementing new procedures and protocols and assist with problem resolution.
Review requisitions to determine services to be performed.
Review and accurately complete LifeChart and non-LifeChart generated lab orders.
Reference pathology handbook/electronic lab guide and obtain additional clarifying information from physician as necessary for test orders.
Perform registrations, enter test orders, medical necessity, Media Manager, specimen processing & tracking functions.
Maintain Outreach Float Resource Binder.
Provide coverage at Outreach patient service centers (PSCs) throughout RI and nearby Massachusetts.
Support day-to-day PSC operations, patient registration, test orders, venipunctures, ensure supplies and necessary equipment are readily available, routinely check expiration dates.
Assist with daily patient service center checklists, ensure tasks are complete and recorded by end of shift.
Answer phones and perform routine clerical duties as needed.
Don/Doff PPE as required.
Deliver and maintain on-site laboratory supply inventory at LTC facilities.
Obtain blood samples from patient according to venipuncture technique, following Order of Draw.
Obtain samples for specialized tests.
Monitor patient for potential reactions including diaphoresis, sleeping, etc.
Label, date, initial, record, and prepare samples appropriately for transport to laboratory for testing and analysis.
Adhere to all system-wide and departmental policies including but not limited to Departmental Call-Out Protocol, Unplanned Absences and Tardiness, Patient Identification and Verification, Patient Look-Up, Venipuncture and Specimen Labeling.
Perform other duties as assigned.