Outreach Director

SAIC•Austin, TX

1d•Hybrid

About The Position

SAIC is seeking a highly motivated and experienced Outreach Director to lead and manage its Customer Outreach Program. The role develops and implements strategic outreach initiatives to increase security protections for governmental entities by promoting and educating eligible customers about services available through the Managed Security Services (MSS) program. The candidate must live in the Austin, Texas area. The role is hybrid and involves travel approximately 25% of the time. The Outreach Director provides leadership and direction for the customer outreach and growth team, coordinates marketing and communications with MSS program leadership and vendors, and develops educational webinars, service descriptions, marketing materials, articles, newsletters, and direct customer communications. The position represents the organization at events and cybersecurity conferences, engages with customers and nurtures leads, and plans and manages outreach campaigns to increase awareness and use of MSS. It assesses campaign effectiveness, reports results, identifies improvements, prepares an annual outreach report, and conducts communication and training activities to help customers understand and implement MSS. The role also grows the customer base by identifying outreach opportunities, building partnerships, and using multiple channels to increase visibility and engagement. Candidates must have a bachelor’s degree and 10 or more years of related experience, a master’s degree and 8 or more years of experience, or a PhD or JD and 5 or more years of experience. Required qualifications include marketing and communications experience, experience marketing IT services (preferably cybersecurity), public speaking and presentation experience, and prior team leadership or staff management. The candidate must be a U.S. citizen and able to pass a CJIS background check. A current IT or cybersecurity certification is preferred. The target salary range is $120,001–$160,000.

Requirements

Bachelor’s degree and 10 or more years of related experience; or master’s degree and 8 or more years of experience; or PhD or JD and 5 or more years of experience.
Proven marketing and communications experience, including developing materials across digital and print media.
Proven experience marketing IT services, preferably cybersecurity services.
Demonstrated experience speaking and presenting at conferences, webinars, or public events, including presenting to large audiences of 500 or more.
Previous experience leading a team or managing staff in a marketing, outreach, or communications function.
Must be a U.S. citizen and able to pass the CJIS background check.
Must live in the Austin, Texas area.

Nice To Haves

Current IT or cybersecurity certification, such as Security+, CISSP, CISM, or similar.

Responsibilities

Provide leadership and direction for the customer outreach and growth team.
Coordinate with Managed Security Services program leadership and vendors to ensure cohesive MSS marketing and communications.
Develop and present educational webinars about MSS for eligible customers.
Create customer-friendly MSS service descriptions and marketing materials.
Collaborate with program leadership to author security services and educational articles for newsletters and direct customer communications, and oversee distribution.
Represent the organization at events and cybersecurity conferences and present on MSS.
Respond to customer inquiries with prompt, consultative guidance and nurture leads toward service adoption.
Plan, execute, and manage outreach campaigns to increase MSS awareness and use; monitor campaign progress and report activities, accomplishments, and effectiveness.
Assess campaign success based on customer engagement and service adoption, identify improvements, and implement enhancements.
Compile and present the annual customer outreach report, including program efforts, successes, and future strategies.
Conduct communications and training activities to clarify messaging and help customers understand how to implement and benefit from MSS.
Grow the customer base by identifying outreach opportunities, building partnerships, and using multiple channels to increase visibility and engagement.