OUTREACH DATA MANAGER

City of New York • New York, NY

5d • $62,868 - $79,078

About The Position

The Department of Social Services (DSS), comprising the New York City Human Resources Administration and the Department of Homeless Services, provides essential benefits and works to prevent and address homelessness. Within DSS, the NYC Public Engagement Unit (PEU) uses data analytics, technology, and outreach to connect New Yorkers with City services. The PEU Data & Analytics Team develops data- and technology-driven outreach strategies, including improving outreach universes, managing peer-to-peer texting, phone banking, and canvassing infrastructure, and analyzing results to improve operations.

The Outreach Data Manager is a Community Coordinator on the PEU and supports data collection, analysis, evaluation, and project coordination for outreach and community development programs related to tenant outreach and case management. The role analyzes internal, partner, and public datasets to help target outreach, communicates findings to technical and non-technical audiences, and collaborates with City agencies and community organizations to improve data sharing, technology use, and policy.

Requirements

• A bachelor's degree from an accredited college and two years of experience in community work or community-centered activities related to the duties described; or
• High school graduation or equivalent and six years of experience in community work or community-centered activities related to the duties described; or
• Equivalent education and/or experience to either of the above qualifications.
• All candidates must have at least one year of experience in community work or community-centered activities related to the duties described.

Responsibilities

• Design and oversee data collection processes to report on, analyze, and review community development programs related to tenant outreach and case management.
• Evaluate, recommend, and implement improvements to address complex problems on the data team.
• Prepare and present evaluation reports for supervisors and senior management, communicating findings through data visualization and clear written descriptions to technical and non-technical stakeholders.
• Analyze internal, partner, and public datasets to improve efficiency and target outreach to communities and individuals likely to benefit from PEU services.
• Coordinate with Data & Analytics Team members, including distributing work, to support effective project management.
• Collaborate with City agencies and organizations to use new technological resources, encourage data sharing, develop and disseminate best practices, and inform policy based on PEU analyses.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level