Outreach Manager

Walker-Miller Energy•Chicago, IL

2d•$59,916 - $78,980

About The Position

The Outreach Manager will lead outreach and engagement for a large-scale residential energy efficiency program in northern Illinois. The role focuses on customer acquisition, supporting eligible households in understanding and entering the program, and building community partnerships that generate trusted leads. The manager develops outreach strategies and campaigns aligned with program and client needs, supervises and trains assigned staff, monitors performance data, and identifies opportunities for improvement. The role also coordinates with internal operations and marketing teams and prepares regular reports and presentations for internal and client audiences. The ideal candidate has substantial outreach and engagement experience, preferably in residential energy efficiency, and experience managing campaigns and diverse stakeholders. The position requires travel within northern Illinois up to 50%. Physical activities include sitting, standing, walking, talking, hearing, and handling tools or controls; the ability to lift up to 30 pounds is required. Noise is typically low to moderate. Reasonable accommodations may be made for individuals with disabilities.

Requirements

Bachelor’s degree in Business or a related field, or equivalent work experience.
At least 3–5 years of experience in outreach and engagement, preferably in the energy efficiency sector.
At least 1–3 years leading a team, including onboarding, training, mentorship, and holding team members accountable to stated goals.
Demonstrated ability to manage large-scale outreach campaigns and projects successfully.
Strong understanding of residential energy efficiency principles, practices, and technologies.
Exceptional communication and presentation abilities.
Analytical and problem-solving skills focused on continuous improvement.
Excellent client-facing skills and the ability to build and maintain strong relationships.
Proficiency in project management software and tools.
Proficiency in Microsoft Office, specifically Excel, PowerPoint, and Outlook.
Willingness to travel within northern Illinois up to 50%.
Ability to sit, stand, walk, talk, hear, and handle tools and/or controls.
Ability to lift up to 30 pounds.

Nice To Haves

Five or more years of experience in community outreach and engagement in Illinois.
An established network of northern Illinois stakeholders in one or more of the following areas: housing, community services, energy efficiency, or environmental justice.

Responsibilities

Embrace, operate, and lead within the company’s core values.
Lead outreach and engagement for a large-scale residential energy efficiency program in Illinois.
Provide direct supervision, leadership, and training to assigned staff, fostering a high-performing team aligned with organizational goals, program objectives, and performance expectations.
Develop and implement wide-reaching campaigns to maximize customer acquisition into the program.
Educate eligible Illinois households about the program’s values, benefits, and expectations and facilitate their entry into the program.
Build rapport with residential owners and renters.
Develop outreach strategies aligned with program and client needs and capable of generating the necessary lead volume.
Cultivate community partnerships to increase event opportunities and generate trusted program leads.
Develop outreach processes and provide training and onboarding.
Maintain and review outreach data and report progress against metrics to program management regularly.
Develop weekly reports and presentations for internal and client reporting.
Identify and implement opportunities to improve program outreach.
Serve as a resource for program and department team members on comprehensive and detailed assignments, including outreach activities.
Coordinate with internal teams, including operations and marketing, as needed.
Create and implement a multiple-channel QAQC process, with structures tailored to each channel and its customers.