Outreach Data Manager

City of New York • New York City, NY

3d

About The Position

The Outreach Data Manager is a Community Coordinator with the NYC Public Engagement Unit (PEU), which is part of the Department of Social Services. The PEU uses data analytics, technology, and outreach strategies to connect New Yorkers with City services. Its Data & Analytics Team develops data- and technology-driven approaches, including improving outreach universes, managing peer-to-peer texting, phone banking, and canvassing infrastructure, and analyzing results to improve operations.

The role designs and oversees data collection processes for reporting on, analyzing, and reviewing community development programs related to tenant outreach and case management. It evaluates complex data-team problems, recommends and implements improvements, and prepares and presents evaluation reports for supervisors and senior management. The role also analyzes internal, partner, and public datasets to help target outreach, coordinates work with Data & Analytics Team members, and collaborates with City agencies and organizations on technology resources, data sharing, best practices, and policy insights.

The stated schedule is Monday through Friday, 9:00 a.m. to 5:00 p.m.

Requirements

• A baccalaureate degree from an accredited college and two years of experience in community work or community-centered activities related to the duties; or high school graduation or equivalent and six years of such experience; or equivalent education and/or experience.
• All candidates must have at least one year of experience in community work or community-centered activities related to the duties.

Responsibilities

• Design and oversee data collection processes to report on, analyze, and review community development programs related to tenant outreach and case management.
• Evaluate complex problems on the data team, make recommendations, and implement improvements.
• Prepare and present evaluation reports for supervisors and senior management, communicating findings to technical and non-technical stakeholders through data visualization and clear written descriptions.
• Analyze internal, partner, and public datasets to improve outreach targeting toward communities and individuals likely to benefit from PEU outreach.
• Coordinate with other Data & Analytics Team members, including distributing work, to support effective project management.
• Collaborate with City agencies and organizations to use technological resources, encourage data sharing, develop and disseminate best practices, and inform policy with PEU analysis findings.

What This Job Offers

• Job Type: Full-time