Bilingual (English/Cantonese) Outreach Coordinator / Instructor in East Bay, CA

DigitalLift • Alameda, CA

25d • $32 - $32

About The Position

digitalLIFT is seeking a community-minded Bilingual (English/Cantonese) Outreach Coordinator / Instructor to support digital inclusion initiatives throughout the East Bay area of California. The role delivers digital literacy training, coordinates program logistics, builds relationships with community partners, recruits and coordinates volunteers, and supports programs that expand access to technology and digital skills.

The position provides culturally inclusive digital literacy instruction to adults, primarily in person at community partner sites in Oakland Chinatown, Hayward, and Union City, and occasionally elsewhere in the Bay Area or virtually. The instructor uses digitalLIFT’s established curriculum, adapts lessons to learners’ needs, assesses digital skills, and helps learners gain confidence using computers, smartphones, tablets, and online services.

The role also supports classroom and device preparation, training materials, program standards, community outreach and partner engagement, volunteer coordination, and data collection and reporting. The position is 30 hours per week, offers a flexible work schedule, and may require occasional evening and weekend work for community events. Applicants must be eligible to work in the United States. Employment background checks may be conducted after a separate disclosure and authorization form is provided and signed.

Requirements

• Fluent verbal and written communication skills in English and Cantonese.
• Passion for digital literacy, community education, and serving older adults and underserved populations.
• Experience teaching, training, facilitating, or presenting to groups.
• Excellent interpersonal, communication, and organizational skills.
• Strong attention to detail and ability to manage multiple priorities.
• Computer proficiency, including Google Workspace (Docs, Sheets, Calendar, Gmail, Meet), Microsoft Office, Zoom, and Dropbox.
• Comfort learning new technologies, software, and processes.
• Experience using smartphones, tablets, laptops, and other digital devices.
• Ability to work independently while collaborating effectively with a diverse team.
• Ability to work flexible hours, including occasional evenings and weekends for community events.
• Eligibility to work in the United States.

Responsibilities

• Deliver culturally inclusive digital literacy training to adults, primarily in person at partner sites in Oakland Chinatown, Hayward, and Union City, and occasionally elsewhere in the Bay Area or virtually.
• Facilitate one-on-one and group instruction using the established digitalLIFT curriculum.
• Adapt lesson plans and teaching approaches to learners’ varying skill levels and needs.
• Assess learners’ digital skills and training needs, and help them develop confidence using computers, smartphones, tablets, and online services safely.
• Visit sites to ensure classrooms and training spaces are prepared.
• Configure and prepare devices according to program guidelines and assemble training materials and instructional resources.
• Ensure classes meet program standards and grant requirements; troubleshoot operational issues and escalate concerns when appropriate.
• Represent digitalLIFT in the community and at partner organizations, and build relationships with partners, learners, and stakeholders.
• Survey community members about training needs, interests, and availability; promote classes through outreach and communications.
• Contribute content for digitalLIFT’s website, newsletters, and outreach materials as needed.
• Assist the Volunteer Manager with recruiting, screening, and onboarding volunteers.
• Coordinate volunteer schedules across program locations, match volunteers to opportunities, and communicate regularly with volunteers.
• Organize volunteer recognition and appreciation activities.
• Ensure instructors and volunteers accurately report instructional and volunteer hours.
• Enter data into organizational databases and systems, and assist with collecting, validating, and reporting program data for grants and internal evaluation.
• Support continuous improvement through surveys and data analysis.

Benefits

• 90% of employee-only medical, dental, and vision premiums are covered; 50% of dependent dental and vision premiums are covered.
• 100% of employee life and long-term disability premiums are covered.
• 10 paid holidays.
• Paid winter break between Christmas Eve and New Year’s Day.
• 10 vacation days in the first year, increasing to 15 days in the second year.
• 16 hours of floating holiday time each year.
• Up to 80 hours of paid sick leave.
• 401(k) retirement plan.
• Flexible work schedule.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed