Clinical Consultant, MCS - East Bay, CA
About The Position
The Clinical Consultant supports Abbott’s Heart Failure division in an assigned East Bay, California territory. This role serves as a key clinical point of contact for customers, provides technical and clinical support to customers and the sales team, and trains customers on Abbott products using approved educational materials and instructions for use. The consultant attends implants to provide clinical support and coordinates training for centers across the assigned geographic region. The position evaluates customer clinical and educational needs, designs and delivers educational programs, maintains and updates educational materials, and recommends product modifications based on customer needs. It contributes to territory strategy and business objectives, tracks industry trends, supports product promotion and trade shows, and communicates with territory colleagues and cross-functional teams. The role also manages clinical and process-related issues, completes required reports and documentation, follows Advamed guidelines, and protects company equipment and confidential information.
Requirements
- Undergraduate degree in nursing or another medical discipline.
- Background in nursing, circulatory support, or cardiology.
- Highly motivated, with excellent written and verbal communication skills, a strong desire to help others, composure under stress, and good organizational skills.
Nice To Haves
- Graduate degree desirable.
- Three to five years of heart failure experience or equivalent preferred.
- Nursing experience in ICU or CCU, clinical publications, and group presentations desirable.
- Computer literacy.
- Mechanical circulatory support (MCS) experience highly desirable.
Responsibilities
- Serve as the key point of contact for clinical issues for customers in the assigned territory.
- Train and educate customers on Abbott products using approved educational materials and instructions for use.
- Provide Heartline and travel call coverage.
- Attend implants to provide clinical support according to approved educational materials.
- Plan and execute strategies to improve clinical outcomes and business objectives within the territory.
- Manage territory clinical and process-related issues, including monthly reports, Concur expense reporting, SFA input, and PEC reporting.
- Communicate and collaborate with the territory team, clinical team, training and education, marketing, technical support, and management teams.
- Communicate regularly with the Clinical Manager.
- Follow Advamed guidelines and continue education to stay current on clinical issues affecting MCS.
- Evaluate customers’ clinical and educational needs and maintain contact with customers to assess those needs.
- Design, develop, and implement educational programs; create, maintain, and update educational materials.
- Participate in communicating concepts and ideas that benefit customer support and educational efforts.
- Track industry trends and alert marketing to new product direction.
- Provide input to strategic and tactical planning.
- Provide technical and clinical support to customers and the sales team.
- Coordinate and assist with training centers in the assigned geographic region.
- Recommend product modifications based on customer needs; evaluate product viability and planned product improvements and modifications.
- Assist the sales team in promoting Abbott products to prospective clients.
- Complete clinical reports and other management-requested documentation in a timely manner.
- Protect company equipment and confidential information.
- Provide support at trade shows as requested by management.
Benefits
- Employees may qualify for free medical coverage in the Health Investment Plan (HIP) PPO medical plan in the next calendar year.
- Retirement savings plan with high employer contribution.
- Tuition reimbursement.
- Freedom 2 Save student debt program.
- FreeU education benefit, an affordable and convenient path to earning a bachelor’s degree.
- Career development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
