Clinical Consultant, MCS - East Bay, CA
About The Position
Abbott’s Heart Failure division advances the treatment of heart and vascular disease through medical technologies in electrophysiology and heart failure. The Clinical Consultant provides clinical and technical support to customers and the sales team in an assigned territory, with a focus on mechanical circulatory support (MCS). The role trains and educates customers using approved materials and instructions for use, supports implants, assesses customer clinical and educational needs, and coordinates training across centers in the region. It also contributes to strategic planning, customer education, product evaluation, and clinical outcomes while collaborating with territory, clinical, training, marketing, technical support, and management teams. The position is based remotely in California and requires travel approximately 25% of the time.
Requirements
- Undergraduate degree in Nursing or another medical discipline.
- Background in Nursing, Circulatory Support, or Cardiology.
- Highly motivated, with excellent written and verbal communication skills, a desire to help others, composure under stress, and strong organizational skills.
Nice To Haves
- Graduate degree.
- Three to five years of heart failure experience or equivalent.
- Nursing experience in ICU or CCU.
- Clinical publications experience.
- Group presentation experience.
- Computer literacy.
- Mechanical circulatory support (MCS) experience.
Responsibilities
- Serve as the key contact for clinical issues for customers in the assigned territory.
- Train and educate customers on Abbott products using approved educational materials and instructions for use.
- Fulfill Heartline and Travel Call responsibilities.
- Attend implants and provide clinical support in accordance with approved educational materials.
- Plan and execute territory strategies to improve clinical outcomes and meet business objectives.
- Manage territory clinical and process issues, including monthly reports, Concur expense reporting, SFA input, and PEC reporting.
- Communicate and collaborate with territory, clinical, training and education, marketing, technical support, and management teams; communicate regularly with the Clinical Manager.
- Follow Advamed guidelines and continue education to stay current on clinical issues affecting MCS.
- Evaluate customers’ clinical and educational needs; design, develop, and implement educational programs.
- Contribute ideas to improve customer support and educational efforts.
- Track industry trends and alert marketing to new product direction.
- Provide input to strategic and tactical planning.
- Provide technical and clinical support to customers and the sales team.
- Coordinate and assist with training at centers in the assigned geographic region.
- Maintain customer contact to assess clinical and educational needs.
- Evaluate customer needs and recommend appropriate product modifications.
- Create, maintain, and update educational materials.
- Assist the sales team in promoting Abbott products to prospective clients.
- Evaluate product viability and planned product improvements and modifications.
- Complete clinical reports and other management-requested documentation promptly.
- Protect company equipment and confidential information.
- Provide support at trade shows as requested by management.
Benefits
- Employees may qualify for free medical coverage through the Health Investment Plan (HIP) PPO medical plan in the next calendar year.
- Retirement savings plan with high employer contribution.
- Tuition reimbursement.
- Freedom 2 Save student debt program.
- FreeU education benefit for pursuing a bachelor’s degree.
- Career development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
