Field System Engineer - East Bay, CA

bioMérieux

20h•$36 - $54•Onsite

About The Position

The Field Systems Engineer (FSE) serves bioMérieux customers in an assigned geographic territory and nationally as needed. The position responds to customer service needs and performs instrument installations, maintenance, upgrades, and repairs using appropriate tools and test equipment. The FSE works remotely without direct supervision, delivers a high-quality customer experience, and must be able to travel overnight on short notice. The role includes building customer relationships, promoting service agreements, identifying sales opportunities, and supporting service revenue through billable offerings such as preventive maintenance and equipment moves. The FSE collaborates with service, support, sales, applications, marketing, and customer service teams; completes required service documentation and training; manages scheduling, expenses, fleet, spare parts, and assigned equipment; and represents bioMérieux professionally, including at trade shows as needed. All work must comply with company quality procedures and standards. The position requires 6–9 weeks of product training at the Durham, North Carolina or St. Louis, Missouri office during the first year, with additional training as needed. Travel includes scheduled and unscheduled customer visits, daily driving, occasional national travel, and weekend or holiday on-call coverage approximately every five weeks. Domestic travel may reach 90% of the time, with overnight travel expected when needed for customer support.

Requirements

Bachelor's degree in Engineering, Electronic Technology, Computer Science, or Biomedical Science; alternatively, 6+ years of relevant experience may substitute for the degree.
At least 2 years of experience troubleshooting and/or repairing complex electromechanical, electronic, computer, or electrical systems in a commercial, industrial, or military setting; alternatively, 6+ years of relevant experience may substitute for the bachelor's degree.
Must have and maintain a valid driver's license in the state of residence.
Ability to work remotely without direct supervision and travel overnight on short notice.
Ability to travel domestically up to 90% of the time, including daily driving of 50% or more and weekend or holiday rotational travel.
Ability to remain stationary for long periods, climb stairs or ladders, wear PPE, operate heavy machinery, and lift or move up to 50 lbs.
Functional skills in critical thinking, adaptability, time management, communication, problem-solving, and digital literacy.
Attention to detail and ability to produce high-quality, accurate work.
Ability to manage multiple tasks and adapt in a fast-paced environment.
Ability to organize work and resources efficiently and troubleshoot issues effectively.
Assertiveness and confidence when facing challenges.
Effective verbal, written, and presentation skills.
Ability to collaborate cross-functionally.
Intermediate skills with MS Office tools, including Outlook, Teams, Word, and Excel.
Consistently uphold and reflect the ethical principles and values promoted by bioMérieux.

Nice To Haves

Experience troubleshooting or repairing biomedical systems, vacuum systems, host/remote communications and network systems, or similar systems, preferably in a clinical laboratory setting.
Experience working independently, including managing schedules, customer expectations, and internal and external communications; prioritizing tasks; and resolving technical issues without direct oversight.
Experience in a field service role.
Knowledge of laboratory operations principles and practices.

Responsibilities

Promptly respond to customer needs and perform instrument installations, maintenance, upgrades, and repairs to ensure instruments meet specifications.
Build customer trust, promote service agreements, and identify sales opportunities for cross-functional teams.
Collaborate across service and support teams and drive field service revenue through billable offerings such as preventive maintenance and equipment moves.
Attend 6–9 weeks of product training at the Durham, NC or St. Louis, MO office during the first year and attend future training as needed.
Travel for scheduled and unscheduled customer visits, including overnight and occasional national travel.
Participate in a weekend and holiday on-call rotation, approximately every five weeks, providing local phone availability and potential travel for instrument support.
Complete service work orders, QA checklists, and internal training requirements accurately and on time.
Maintain an up-to-date availability calendar and submit travel expense reports regularly.
Follow company policies for the use and upkeep of the assigned fleet vehicle.
Maintain spare parts inventory, the company-issued vehicle, and assigned equipment in good condition and according to policy.
Continuously improve technical and interpersonal skills, meet annual priorities, and collaborate with sales and applications teams to improve the customer experience.
Represent bioMérieux professionally, support trade shows as needed, and provide feedback to Sales, Marketing, and Customer Service to help expand service capabilities.
Perform all work in compliance with company quality procedures and standards.
Perform other duties as assigned.

Benefits

Medical coverage, including prescription coverage, with nationwide coverage and telemedicine options.
Dental insurance.
Vision insurance.
Company-provided life and accidental death insurance.
Short- and long-term disability insurance.
Retirement plan with a non-discretionary employer contribution and employer match.
Adoption assistance.
Wellness programs.
Employee Assistance Program.
Commuter benefits.
Various voluntary benefit offerings.
Discount programs.
Parental leaves.
Variable annual bonus based on company, team, and individual performance.