Field System Engineer - East Valley/Phoenix Metro

bioMérieux

1d•$32 - $48•Onsite

About The Position

The Field Systems Engineer (FSE) serves bioMérieux customers within an assigned geographic territory and, as needed, nationally. The role responds to customer service needs and performs instrument installations, maintenance, upgrades, and repairs using appropriate tools and test equipment. The FSE works remotely without direct supervision and is expected to deliver a high-quality customer experience, manage customer relationships, support service revenue, and collaborate with sales, applications, and service teams. The position requires extensive domestic travel, including frequent daily driving, occasional or scheduled overnight travel, and weekend and holiday on-call coverage. The FSE attends 6–9 weeks of product training during the first year and additional training as needed. The role also includes maintaining service documentation, availability calendars, expense reports, company vehicle, spare-parts inventory, and assigned equipment, while complying with company quality procedures and policies.

Requirements

Bachelor’s degree in Engineering, Electronic Technology, Computer Science, or Biomedical Science; alternatively, at least 6 years of qualifying experience in lieu of a bachelor’s degree.
At least 2 years of professional experience troubleshooting and/or repairing complex electro-mechanical, electronic, computer, or electrical systems in a commercial, industrial, or military setting, unless using the education substitution.
Valid driver’s license in the state of residence and ability to maintain it.
Functional skills in critical thinking, adaptability, time management, communication, problem-solving, and digital literacy.
Attention to detail and ability to complete tasks accurately and produce high-quality work.
Ability to manage multiple tasks and adapt in a fast-paced environment while maintaining productivity.
Ability to organize work and resources efficiently.
Ability to troubleshoot issues and resolve problems efficiently.
Assertiveness and confidence when facing challenges.
Effective verbal, written, and presentation skills.
Ability to collaborate cross-functionally to achieve shared objectives.
Intermediate proficiency with Microsoft Office tools, including Outlook, Teams, Word, and Excel.
Ability to meet the physical demands of remaining stationary for long periods, climbing stairs and ladders, wearing PPE, operating heavy machinery, and lifting or moving up to 50 pounds.
Ability to travel domestically up to 90% of the time, including typical weekday travel with 50% or more daily driving and weekend or holiday rotational travel that may involve driving or flying within or outside the assigned service region.

Nice To Haves

Experience troubleshooting and/or repairing biomedical systems, vacuum systems, host/remote communications and network systems, or similar systems, particularly in a clinical laboratory setting.
Experience working independently while managing schedules, customer expectations, and internal and external communications; prioritizing tasks; and resolving technical issues without direct oversight.
Experience in a field service role.
Knowledge of laboratory operations principles and practices.

Responsibilities

Respond promptly to customer needs and perform instrument installations, maintenance, upgrades, and repairs to ensure instruments meet specifications.
Build customer trust, promote service agreements, and identify sales opportunities for cross-functional teams.
Collaborate with service and support teams and generate field service revenue through billable services such as preventive maintenance and equipment moves.
Attend 6–9 weeks of product training during the first year at the Durham, NC or St. Louis, MO offices, and attend future training as needed.
Travel for scheduled and unscheduled customer visits, including overnight and occasional national travel.
Participate in a weekend and holiday on-call rotation approximately every five weeks, providing local phone availability and traveling when necessary to support instruments.
Complete service work orders, quality assurance checklists, and internal training requirements accurately and on time.
Maintain an up-to-date availability calendar and submit travel expense reports regularly.
Follow company policies for use and upkeep of the assigned fleet vehicle.
Maintain spare-parts inventory, the company vehicle, and assigned equipment such as a laptop, tools, and test devices in good condition and according to policy.
Continuously develop technical and interpersonal skills, meet annual priorities, and collaborate with sales and applications teams to improve the customer experience.
Represent bioMérieux professionally, support trade shows as needed, and provide feedback to Sales, Marketing, and Customer Service to help expand service capabilities.
Perform work in compliance with company quality procedures and standards.
Perform other duties as assigned.

Benefits

Medical, prescription, dental, and vision plans with nationwide coverage and telemedicine options.
Company-provided life and accidental death insurance.
Short- and long-term disability insurance.
Retirement plan with a non-discretionary employer contribution and employer match.
Adoption assistance.
Wellness programs.
Employee Assistance Program.
Commuter benefits.
Various voluntary benefit offerings.
Discount programs.
Parental leaves.
Variable annual bonus based on company, team, and individual performance.