Home Care Outreach & Community Relations Manager Healthy At Home Caregivers

Healthy At Home Caregivers•Dana Point, CA

12d

About The Position

Healthy At Home Caregivers is seeking an experienced Outreach & Community Relations Manager to build referral relationships throughout Orange County and help more people access dependable care at home. The role focuses on generating new client referrals and growing billable care hours through outreach to healthcare, senior services, and community organizations. The manager works with the care coordination and scheduling staff to support transitions from referral to service, and coordinates with the digital marketing provider so online materials support outreach activities. The role works directly with the owner and office staff and contributes measurably to the agency’s growth. Success is measured by growth in weekly billable care hours and by the number of new referral sources that generate a client referral. A new referral source is an individual or organization that has not previously referred a client to Healthy At Home.

Requirements

At least three years of business development, outreach, or community relations experience in home care, home health, hospice, or senior services.
Understanding of how healthcare and home care referrals are generated.
Ability to build trust and maintain productive professional relationships.
Confidence speaking with healthcare professionals, families, and community groups.
Strong organization and follow-through, with the ability to manage one's own schedule and priorities.
Willingness to take ownership of goals and report progress consistently.
Commitment to helping people remain safely and comfortably in their homes.

Nice To Haves

Established relationships within the Orange County healthcare and senior services community.
Familiarity with CalOptima, managed care organizations, VA programs, or other community-based services.
Experience using a CRM or similar system to manage outreach and referrals.
Experience delivering professional presentations and community education.

Responsibilities

Develop referral relationships with hospitals, discharge planners, case managers, physicians, skilled nursing facilities, hospices, senior living communities, and community organizations.
Identify new referral sources and strengthen relationships with existing sources.
Meet regularly with referral contacts to understand their needs and explain how Healthy At Home can help.
Represent Healthy At Home at networking events, educational programs, and community activities.
Manage an organized outreach pipeline, documenting contacts, follow-up actions, referrals, and results.
Work with care coordination and scheduling staff to support a smooth transition from referral to service.
Identify opportunities within managed care and community-based programs.
Coordinate with the digital marketing provider so online materials support outreach activities.