OUTREACH CASE MANAGER
About The Position
Perform street based outreach, walking/traveling specified routes to locate and engage with at-risk youth offering supportive services and immediate resources. Support a warm, welcoming and inclusive environment at the drop-in center; assisting youth with basic needs, support services, and appropriate referrals. Know and implement elements of a strengths based approach, trauma informed care, harm-reduction, and positive youth development so that youth make informed decisions and build resiliency. Utilize program assessments and screening tools in collaboration with each youth to inform priorities of the individual service plan and make appropriate internal and external referrals for services. Support youth to enhance their education, vocation, relationships and communication, independent living skills, physical health, mental health, and more. Ensure client records and documentation is accurate, up-to-date, and confidential. Support the daily collection and tracking of statistical data to be used for completing programmatic required reports. Assist with housing navigation, search, and landlord recruitment efforts. Effectively work in a team-based care model to ensure youth receive well rounded, consistent, and coordinated support. Maintain working knowledge of local community resources and provide youth with referrals to other agencies for services when appropriate. Assist with presentations to other community members/agencies to increase awareness and community understanding of all branch programs. Attend weekly meetings to discuss program updates, report on cases, and identify service delivery needs. Demonstrate effective professional boundaries, self-care measures, and seek support from direct supervisors when in need of assistance, additional trainings, or accommodations.
Requirements
- Must be at least 21 years old
- Bachelor’s Degree required
- Complete required certifications within 60 days of hire
- Complete all required Branch and Position specific trainings as required within two weeks of hire
- Ability to obtain a criminal record clearance
- Maintain a valid California driver’s license, active participation in the California DMV Pull Program, an acceptable driving record and approval status as determined by the Channel Islands YMCA and/or its insurance carrier
Nice To Haves
- Master’s Degree preferred
- 2 years related work experience preferred
Responsibilities
- Perform street based outreach, walking/traveling specified routes to locate and engage with at-risk youth offering supportive services and immediate resources
- Support a warm, welcoming and inclusive environment at the drop-in center; assisting youth with basic needs, support services, and appropriate referrals
- Know and implement elements of a strengths based approach, trauma informed care, harm-reduction, and positive youth development so that youth make informed decisions and build resiliency
- Utilize program assessments and screening tools in collaboration with each youth to inform priorities of the individual service plan and make appropriate internal and external referrals for services
- Support youth to enhance their education, vocation, relationships and communication, independent living skills, physical health, mental health, and more
- Ensure client records and documentation is accurate, up-to-date, and confidential
- Support the daily collection and tracking of statistical data to be used for completing programmatic required reports
- Assist with housing navigation, search, and landlord recruitment efforts
- Effectively work in a team-based care model to ensure youth receive well rounded, consistent, and coordinated support
- Maintain working knowledge of local community resources and provide youth with referrals to other agencies for services when appropriate
- Assist with presentations to other community members/agencies to increase awareness and community understanding of all branch programs
- Attend weekly meetings to discuss program updates, report on cases, and identify service delivery needs
- Demonstrate effective professional boundaries, self-care measures, and seek support from direct supervisors when in need of assistance, additional trainings, or accommodations
Benefits
- FREE YMCA Family Gym Membership and Program Discounts
- Education Assistance Program Up To $1,500 per year
- YMCA Retirement Fund
- Paid Sick Leave
- Flexible Schedule
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
