Case Manager, Outreach

Breaking Ground•New York, NY

1d•Onsite

About The Position

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This field should include multiple paragraphs if necessary.The Street to Home program at Breaking Ground is dedicated to assisting individuals experiencing homelessness, including those with mental illness and/or substance use disorders, in their transition to permanent housing. The program provides essential case management services, connecting clients to vital resources such as housing, medical and mental health services, and substance abuse counseling. The program's success is evident in its high retention rate, with over 95% of placed individuals remaining stably housed. The Case Manager, Outreach position plays a crucial role in this process by offering direct services to a caseload of approximately 25 clients. This involves conducting assessments, assisting with benefits, and developing individualized service plans to help clients achieve their housing and recovery goals. The role also includes connecting clients to psychiatric and medical services, obtaining necessary documentation for housing applications, and intervening in crisis situations. Upon completion of training, the Case Manager may also assist with the self-administration of medication. This is a 35-hour work week position.

Requirements

Bachelor’s Degree or equivalent work experience
Two years of experience working with homeless adults and substance abuse issues preferred
Experience with harm reduction and motivational interviewing techniques strongly preferred
Valid NY, NJ, CT, or PA driver’s license with a good driving record, as defined by Breaking Ground, is a condition of employment
Excellent computer skills, including proficiency in Microsoft Word and Excel and the ability to learn new programs
Excellent writing and communication skills

Nice To Haves

Bilingual Spanish/English is preferred

Responsibilities

Provide direct services to a caseload of approximately 25 clients, including conducting necessary assessments, benefits assistance, and other services necessary to support the client in achieving housing and recovery goals
Conduct psychosocial evaluations
Connect clients to psychiatric services
Connect clients to medical treatment and substance use treatment facilities when applicable
Obtain identification, public benefits, and other applicable income sources for clients
Meet weekly with clients to assess needs, encourage harm reduction, and develop service plans
Prepare all documentation for housing applications
Assist and counsel clients in the process of obtaining permanent housing
Maintain record keeping in compliance with agency standards as well as those of City and State agencies
Intervene in crisis situations
Escort clients to appointments when needed
Upon training, provide assistance with self-administration of medication consistent with Breaking Ground's policies and procedures
Performs other related duties as assigned