Outreach Case Manager

BILL WILSON CENTER•San Jose, CA

1d•$25 - $27•Hybrid

About The Position

The Outreach Case Manager is responsible for providing direct support, outreach, advocacy, and case management services to youth and young adults ages 18-24 experiencing homelessness or housing instability. This position works closely with individuals in the community to build trusting relationships, assess immediate and long-term needs, and connect participants to critical resources including housing, employment, education, healthcare, mental health services, and life skills support. The Outreach Case Manager conducts street outreach, community engagement, workshops, opioid education and awareness, crisis intervention, and ongoing case management to help youth achieve stability, self-sufficiency, and personal goals. The ideal candidate is compassionate, trauma-informed, culturally responsive, and committed to empowering vulnerable youth populations through strengths-based support and advocacy. This role requires strong communication skills, the ability to work independently in community settings, and experience engaging high-risk or underserved populations in a respectful and non judgmental manner.

Requirements

Experience working with youth and young adults ages 18-25
Strong communication and relationship-building skills
Knowledge of community resources and youth development practices
Ability to work with diverse populations and maintain confidentiality
Strong organizational and time management skills
Trauma-informed care
Conflict resolution and de-escalation
Public speaking and workshop facilitation
Community partnership development
Social media outreach and engagement
Data entry and reporting

Nice To Haves

Associate's or Bachelor's degree in Social Work, Human Services, Psychology, Communications, or related field desired but not a requirement
Experience with outreach, case management, mentoring, or community engagement preferred
CPR/First Aid certification
Bilingual skills are a plus
Personal or lived experience with the criminal/legal system, housing instability, social services, or other systemic challenges is valued.

Responsibilities

Conduct outreach to areas frequented by youth ages 18-25 - schools, community centers, libraries, encampments.
Administer assessments (VISPDAT) and refer youth to county's Homeless Management Information System
Lead tabling events, workshops and collaborate with community partner organizations
Build positive relationships with participants and provide ongoing support and encouragement
Utilize Motivational interviewing skills to engage young adults to participate in Drop In Center Services
Connect youth to services and resources including education, opioid prevention, job readiness, housing, healthcare, and mental health support
Facilitate workshops, support groups, and community engagement activities
Maintain accurate participant records, case notes, and outreach data
Collaborate with community partners, schools, employers, and service providers
Support youth through case management in setting goals and accessing opportunities for growth and development
Attend agency and other program meetings; including community meetings and trainings as appropriate.
Must be able to communicate effectively, get along with co-workers, management, and deal effectively and professionally under pressure.
Transport clients to appointments, meetings, etc. as needed.
Participate in community events, outreach campaigns, and networking opportunities
Regular attendance is a requirement of the position
Advocate for youth needs and help create a safe, inclusive, and supportive environment
Other duties as assigned