Outreach Housing Case Manager

Community Action Wayne Medina • Wooster, OH

41m • Hybrid

About The Position

Community Action Wayne/Medina (CAW/M) is seeking an Outreach Housing Case Manager to provide outreach, intake, assessment, diversion services, and intensive housing case management to individuals experiencing a housing crisis. Success in this role means engaging individuals in crisis with empathy and professionalism, navigating housing systems effectively, and maintaining accurate, compliant documentation while supporting clients on their path to stable housing. This position is currently funded through September 2026, with anticipated funding for the following fiscal year. Continued employment is contingent upon ongoing funding.

Requirements

• High School Diploma or equivalent required
• Experience in social services or a related field, including knowledge of low-income housing and community resources; or an equivalent combination of education and experience
• Valid State of Ohio driver’s license and ability to remain insurable in accordance with Agency policy
• Proficiency in Microsoft Office (Outlook, Word, Excel) and ability to use database systems and virtual platforms (e.g., Teams, Zoom)
• CPR/First Aid and Narcan certification, or ability to obtain
• SOAR training, or ability to obtain
• Experience with, or ability to learn, case management software (e.g., Yardi)
• Strong interpersonal and communication skills with a customer service focus
• Ability to build and maintain professional relationships with individuals from diverse backgrounds
• Knowledge of confidentiality requirements and applicable laws, regulations, and agency policies
• Ability to establish and maintain appropriate professional boundaries
• Strong organizational skills and ability to manage multiple priorities
• Ability to de-escalate conflict and respond appropriately in crisis situations
• Strong written communication skills, including accurate and timely documentation

Nice To Haves

• Bachelor’s degree in social work or a related field preferred
• Professional development and tuition support opportunities aligned with organizational needs

Responsibilities

• Conduct client intake, assessment, diversion services, and Coordinated Entry tasks (walk-in and scheduled)
• Maintain accurate HMIS and related database records
• Determine eligibility for housing and supportive service programs and ensure compliance with program guidelines
• Manage program waitlists and referrals in accordance with Coordinated Entry guidelines
• Assist clients in securing and maintaining stable housing using Housing First principles
• Provide intensive case management to address barriers such as employment, transportation, housing history, and health-related needs
• Conduct outreach to individuals experiencing homelessness, including unsheltered populations
• Complete home visits and housing inspections as required
• Maintain accurate and timely case records, progress notes, and reports; track outcomes and ensure data integrity
• Coordinate referrals and collaborate with internal staff and community partners
• Participate in staff meetings, trainings, and professional development activities

Benefits

• Health insurance options with employer contributions
• Retirement plan with employer contributions
• Paid leave programs (vacation, sick, personal, parental, holidays)
• Public Service Loan Forgiveness (PSLF) eligibility
• Professional development and tuition support opportunities aligned with organizational needs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED