Outreach Case Management Supervisor & Hypothermia Prevention Coordinator

Facets • Falls Church, VA

4d • Onsite

About The Position

FACETS is seeking a passionate, mission-driven Outreach Case Management Supervisor & Hypothermia Prevention Coordinator to work at Bailey’s Community Shelter. The position supports single adults experiencing homelessness through compassionate, trauma-informed, person-centered, and strength-based services. It oversees shelter operations during the hypothermia season, coordinates with host sites and community partners, and supervises Hypothermia staff and Outreach Case Managers. The role also supports residents in identifying housing and service needs and accessing appropriate resources.

The position is full-time, exempt, and permanent, based in person in Falls Church, Virginia, and reports to the Program Director. The work schedule may be adjusted to include evenings and weekends as program needs require.

Requirements

• Experience working with individuals experiencing homelessness.
• Knowledge of trauma-informed care, harm reduction, and Housing First principles.
• Strong written and verbal communication, crisis intervention, and de-escalation skills.
• Excellent organizational and time-management skills.
• Familiarity with the Homeless Management Information System (HMIS).
• Proficiency with Microsoft Office Suite or related software, including Microsoft Excel.
• Valid driver’s license, reliable transportation, a good driving record, and personal car insurance.
• Ability to drive a 15-passenger van.
• Must pass criminal background checks.
• Bachelor’s degree in social work, human services, psychology, or a related field is preferred.

Nice To Haves

• Bachelor’s degree in social work, human services, psychology, or a related field.

Responsibilities

• Oversee daily shelter operations, including logistics, staffing coverage, shift activities, and site preparation.
• Maintain low-barrier access at all program sites to support equitable entry and service delivery.
• Recruit site hosts and coordinate with community groups on meal provision, rotating faith-site schedules, and drop-in center duties during the hypothermia season.
• Train seasonal staff and site-based volunteers on health and safety policies, program procedures, and trauma-informed engagement practices.
• Facilitate monthly meetings with host-site Points of Contact to discuss opportunities, challenges, and feedback.
• Lead weekly conference calls with host locations to provide guidance, feedback, support, and coordination.
• Collaborate with the Fairfax County Health Department’s Homeless Healthcare Program and the Community Services Board’s PATH Team to coordinate access to physical and behavioral health services.
• Supervise, guide, and train Hypothermia staff and Outreach Case Managers to support effective service delivery and professional development.
• Monitor case management caseloads and assign cases to ensure balanced workloads and effective client support.
• Assess housing barriers and identify the housing and service needs of individuals experiencing or at risk of homelessness.
• Maintain verbal and written communication with case managers, operations staff, tenants, landlords, referral sources, collaborating agencies, debtors, and creditors.
• Advocate for and assist clients in accessing mental health and substance use treatment, housing referrals, financial assistance, home-based support, training, medical care, mentoring, and socialization opportunities.
• Work an adjusted schedule, including evenings and weekends, as necessary to meet program needs.
• Perform other duties as assigned.

Benefits

• Paid medical, dental, and vision insurance for full-time employees, with competitive family rates and medical plan options.
• Paid basic life insurance, with an option to purchase additional coverage.
• 403(b) retirement plan options with generous matching.
• Paid annual vacation and sick leave, paid holidays, and floating holidays for full-time employees.
• Flexible Spending Accounts for healthcare and dependent care.
• Long-term and short-term disability coverage, 100% employer-paid.
• Free Employee Assistance Program.
• Reimbursement for work-related expenses, including portions of mileage and mobile data expenses.
• Ongoing professional development and training.
• Reimbursement for portions of tuition, training, or recertification in areas related to the current position.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager