Hypothermia Case Manager, PT

Shelter House•Leesburg, VA

9d•Onsite

About The Position

Shelter House is seeking a compassionate and dedicated part-time Hypothermia Case Manager to support individuals accessing services at the Loudoun Homeless Services Center during the cold-weather season. The role helps create a safe, welcoming, and supportive environment for people experiencing homelessness, builds trusting relationships, connects clients with essential resources, and supports progress toward housing stability and personal goals. Services are trauma-informed, Housing First-focused, and client-centered. The position is based at the Loudoun Homeless Services Center and reports to the Drop-In Program Manager. It is non-exempt and pays $27.00 per hour. The schedule is three days per week (24 hours), including at least one weekend day. Evening and weekend availability may be needed. The role may include providing on-call support as directed by the supervisor and safely operating Shelter House vehicles to transport clients when needed.

Requirements

Bachelor's degree in Human Services or a related field, or equivalent relevant experience.
At least one year of experience in street outreach, case management, direct services, or a related field.
Strong written and verbal communication skills.
Ability to manage competing priorities, exercise sound judgment, and make informed decisions.
Ability to stay organized and complete tasks in a fast-paced environment with frequent interruptions.
Creative problem-solving skills and ability to develop resourceful solutions to unique challenges.
Strong organizational and time management skills.
Valid driver's license and reliable transportation.
Ability to safely operate a 15-passenger van.
Availability to work evenings and weekends as needed.
Ability to meet annual TB screening requirements.
Ability to sit or stand for extended periods.
Ability to lift and carry items weighing 10–20 pounds.

Nice To Haves

Fluency in a language other than English, such as Spanish, Farsi, Arabic, or Amharic.
Experience supporting individuals experiencing homelessness, mental health challenges, or substance use disorders.
Experience using the Homeless Management Information System (HMIS).

Responsibilities

Create a safe, respectful, and welcoming environment for clients accessing the Hypothermia Program.
Assist clients with essential services such as showers, laundry, food, lockers, clothing, and other basic necessities.
Build trusting relationships through compassionate, trauma-informed, person-centered engagement.
Connect clients to community resources, including healthcare, mental health services, public benefits, employment, childcare, and education.
Conduct outreach and inform eligible individuals about Drop-In Program services.
Respond to client concerns, address safety issues, and de-escalate challenging situations professionally and empathetically.
Provide individualized case management that supports clients' needs, goals, and housing stability.
Collaborate with clients on Housing First-focused service plans when they are ready to engage in housing services.
Complete assessments, referrals, and documentation to connect clients with appropriate services.
Help clients gather identification, financial documentation, and other information needed to secure housing.
Partner with the Housing Locator to build landlord relationships, advocate for clients, and support housing placement.
Assist with rental assistance applications, funding documentation, and recertifications when applicable.
Encourage and empower clients to pursue their identified goals and greater independence.
Maintain accurate and timely client records, documenting interactions within 24 hours using internal tracking systems and HMIS.
Communicate client updates and service needs to appropriate team members.
Collaborate with Shelter House staff, community partners, and service providers to coordinate services.
Develop and facilitate client workshops on topics such as budgeting, employment readiness, self-care, and mental health.
Maintain knowledge of emergency procedures, safety protocols, and mandated reporting responsibilities.
Participate in staff meetings, trainings, and professional development.
Provide on-call support as directed by the supervisor.
Safely operate Shelter House vehicles to transport clients when needed.
Follow agency policies, program procedures, and funder requirements.
Use Microsoft Office and standard office equipment proficiently.
Model Shelter House's iCARE values in interactions with clients, colleagues, and community partners.
Perform other duties as assigned to support the program and organization.