Outreach and Intake Specialist

KRA Corporation•Medina, OH

About The Position

The Outreach and Intake Specialist connects individuals with workforce services and resources through community outreach, customer engagement, enrollment assistance, and administrative support. The role helps customers complete the intake process, provides information and referrals, and supports efficient program operations and a positive customer experience. The position serves a culturally diverse customer base and may involve working with individuals facing barriers or experiencing crises, as well as travel for community outreach.

Requirements

High school diploma or equivalent.
At least two years of post-secondary education at an accredited college or university and two years of experience undertaking outreach activities; additional outreach or sales experience may substitute for education.
Valid state driver’s license.
Superior oral and written communication skills.
Strong interpersonal, staff management, customer service, organizational, and attention-to-detail skills.
Ability to cultivate and manage stakeholder relationships and work with a diverse workforce.
Ability to exercise discretion and maintain confidentiality.
Self-starter who completes tasks in a timely manner.
Personal computer literacy, including effective use of the internet, email, and Microsoft Office (Word, Excel, Teams, and Outlook), and ability to learn and use case management software.
Ability to meet or exceed goals and objectives.
Strong project and time management skills.
Ability to work independently with focus, be task-oriented and non-judgmental, maintain personal boundaries, and remain energetic, resilient, and outcome-driven in a fast-paced environment.
Ability to work in varied settings with a culturally diverse customer base in a culturally sensitive and appropriate manner.

Responsibilities

Greet customers and provide their first one-on-one contact and information.
Screen customers to determine eligibility for the WIOA program.
Upload eligibility documents to the state case management system using the correct naming convention.
Schedule intake appointments, coordinate outreach activities, and perform computer and data-entry functions.
Provide information about services in person, virtually, and by telephone.
Follow up on missed appointments.
Escort or direct customers to testing, counseling, and resource room activities.
Transfer eligible customers’ files to the Career Coach.
Initiate contact with referred customers and encourage them to engage with the provider and participate in mandated work activities, making repeated attempts when needed.
Share outreach and engagement information with Career Services staff and alert Career Coaches to barriers that may affect customer engagement.
Contact unemployment claimants by email and phone and edit the disposition list.
Refer clients with barriers to appropriate partner agencies, ensure a release of information is on file, and follow up with partner agencies.
Treat customers with care, respect, and consideration of their individual circumstances, including during times of crisis.
Travel and conduct outreach efforts in the community.
Perform other duties as assigned.