Outreach and Intake Coordinator - INTERNAL ONLY

Hope COS•Colorado Springs, CO

2d•$22 - $25

About The Position

The Outreach and Intake Coordinator at Hope COS is a client-facing role that provides direct street outreach, engages with people experiencing homelessness or other barriers to stability, and connects them with appropriate resources and services. The role participates in field outreach, builds community relationships, and facilitates screenings, intakes, and documentation for multiple Hope COS programs. The coordinator also works in the Warming Shelter, supporting daily operations, guest engagement, intake, and a safe, supportive environment. The position provides coordination and administrative support for Recovery Housing and maintains relationships with community partners. Work is carried out in collaboration with program staff and under the guidance of the Director of Operations & Services, consistent with organizational policies and program standards. The position is full-time, 32–40 hours per week, and pays $22–$25 per hour, depending on experience. Work takes place in office, shelter, and community settings, including outreach and visits to service locations. Scheduling flexibility may be needed, with hours varying by week and occasional evenings or weekends required.

Requirements

High school diploma or GED.
At least one year of experience in outreach, intake, Recovery Housing, shelter services, or a similar human services role.
At least one year of coordination, program support, supervisory, or related experience.
Be a person with lived experience with substance use disorder and at least two years of sustained recovery, or be an ally to recovery with direct familial experience with substance use disorder.
Complete the Recovery Coach Academy certificate (30 hours) within 60 days of hire.
Complete ongoing continuing education and training.
In-depth knowledge and understanding of Recovery Oriented Systems of Care, Trauma Informed Services, and Motivational Interviewing.
Ability to sit, stand, and walk, including up and down stairs, for extended periods while conducting outreach or visiting program sites.
Ability to lift up to 50 pounds.
Reliable transportation to travel between multiple sites.

Nice To Haves

Familiarity with shelter operations or community-based service coordination.

Responsibilities

Conduct direct client and street outreach, share information about services, identify needs, and connect people with Hope COS programs and community resources.
Support outreach with community partners, referral sources, correctional institutions, and at community events or resource fairs as directed.
Help establish and maintain collaborative relationships with external organizations and providers, with oversight from the Director of Operations & Services.
Respond to inquiries, referrals, website submissions, and applications related to Hope COS programs and services.
Conduct initial screenings, assess program eligibility, and coordinate appropriate intake or referral pathways for prospective participants and shelter guests.
Complete and coordinate intake and enrollment processes, including required forms, records, orientation information, and program-specific documentation.
Maintain timely and accurate intake, participant, guest, incident, and program records in designated systems.
Coordinate with shelter staff, house leads, and other program personnel regarding arrivals, placements, transitions, referrals, and discharges as appropriate.
Provide administrative and logistical support for shelter operations and Recovery Housing as needed.
Facilitate communication among outreach, shelter, Recovery Housing, peer services, and Hope COS leadership through scheduled updates and requested check-ins.
Offer observations and suggestions to the Director of Operations & Services for improving client engagement, intake processes, shelter services, and operations.
Assist with coordination of recovery-focused activities, resource connections, and program initiatives as directed.
Respond to client, shelter, or house-level concerns and conflicts using supportive, trauma-informed approaches, involving the Shelter Lead and Director of Operations & Services when higher-level intervention is required.
Provide de-escalation and coordination support as directed.
Maintain communication with Hope COS staff to support coordinated services and program expectations.
Provide timely updates, observations, and recommendations to the Director of Operations & Services; obtain the director’s review and approval before implementing decisions that affect participants, residents, shelter or housing operations, or the agency.
Consult with the Director of Operations & Services about situations that may affect client or guest safety, program integrity, or organizational compliance.
Participate in mandatory meetings as scheduled.
Perform other duties as assigned.