Intake and Outreach Manager

ALI FORNEY CENTER•New York, NY

2d•$85,000 - $85,000•Onsite

About The Position

The Intake & Outreach Manager oversees the Ali Forney Center’s intake, outreach, and engagement functions, ensuring LGBTQ+ youth experiencing or at risk of homelessness receive a welcoming, trauma-informed, and affirming first point of contact. The role provides leadership for outreach initiatives, intake operations, client engagement, and data integrity while supervising Intake & Outreach Specialists and a Program Assistant. The Manager collaborates across programs to support timely access to services, oversees client eligibility and assessment processes, strengthens community partnerships, and uses data to improve service delivery and outreach outcomes. The role also provides site supervision of the drop-in hub, coordinating coverage, crisis de-escalation, suicide assessments, training, conflict resolution, and emergency response. This position is based at Alis Place in New York, NY. It involves outreach on-site and throughout the community, which may require local travel and transporting equipment and supplies. Flexible hours, including occasional evenings, weekends, or extended hours, may be required based on program and community needs.

Requirements

High school diploma or GED.
At least one year of experience working with adolescents or young adults experiencing homelessness or housing instability.
Experience conducting client intake, assessments, outreach, and case coordination.
Experience using AWARDS, HMIS, CAPS, or similar client management databases.
Strong knowledge of trauma-informed care, harm reduction, crisis intervention, and motivational interviewing.
Strong organizational, communication, and problem-solving skills.
Ability to analyze data and prepare reports.
Ability to work flexible hours, including occasional evenings, weekends, or extended hours based on program and community needs.
Ability to perform prolonged periods of standing, walking, sitting, and computer-based work.
Ability to remain attentive and supportive throughout the shift while assisting with shift lead and site support.
Ability to meet data deadlines and support audit preparation.
Ability to travel locally for outreach and transport outreach materials, supplies, and equipment as needed.
Commitment to affirming, youth-centered practice, cultural humility, trauma-informed strengths-based services, clear communication, accountability, adaptability, and sound judgment.

Nice To Haves

Bachelor’s degree in Social Work, Human Services, Psychology, Public Health, or a related field.
Knowledge of, experience with, and strong commitment to serving LGBTQ+ street-involved youth.
Experience working in Runaway and Homeless Youth programs.
Knowledge of NYC youth services and community resources.
Bilingual Spanish/English skills.
Experience with quality improvement and program evaluation.

Responsibilities

Develop and implement outreach strategies to engage LGBTQ+ youth experiencing or at risk of homelessness.
Ensure youth encounter a safe, welcoming, culturally responsive, and trauma-informed point of entry to AFC services.
Supervise and support Intake & Outreach Specialists and the Program Assistant through coaching, performance management, and professional development.
Build and maintain partnerships with community organizations, schools, shelters, healthcare providers, and government agencies.
Represent AFC at community meetings, outreach events, conferences, and resource fairs.
Coordinate emergency referrals and timely placement into appropriate AFC or external services.
Monitor outreach effectiveness and recommend improvements based on community needs and program outcomes.
Oversee intake scheduling and flow for prospective clients.
Create and update client assessments for eligibility, and work with the Coordinator of Program Evaluation on intake and reassessment processes.
Lead weekly intake assignment meetings and coordinate client placement across AFC programs.
Develop, implement, and improve client orientation processes.
Provide quarterly and annual reports on outreach efforts, intake statistics, and outreach program outcomes.
Ensure data entries and needs are current in AWARDS, PTS, and other required software, working with the Coordinator of Program Evaluation as needed.
Ensure accurate and timely documentation in AWARDS, PTS, HMIS, and other required databases; monitor data quality and implement corrective actions.
Partner with the Program Evaluation team to improve intake workflows, reporting, and data collection practices.
Prepare monthly, quarterly, and annual reports on outreach activities, intake volume, client demographics, referral outcomes, and program performance metrics.
Support audits, monitoring visits, and funder reporting requirements; meet documentation, data quality, and reporting deadlines.
Use data to identify service gaps and recommend operational improvements.
Collaborate with the support services team to ensure the Drop-In is a safe and affirming space and connect clients to resources.
Coordinate with internal teams to support transitions from intake to program participation.
Facilitate and participate in team meetings to discuss cases, share insights, and contribute to program improvements.
Provide drop-in hub site supervision, including managing coverage, crisis de-escalation, suicide assessments, training, conflict resolution, and emergency response.
Partner with external Runaway and Homeless Youth providers to coordinate youth engagement and enrichment opportunities.
Perform other duties as assigned based on program needs.