Intake Worker (INTERNAL APPLICANTS ONLY) - Marshall (#1026L)

United Community Action Partnership, Inc•Marshall, MN

About The Position

The Intake Worker is the first point of connection for individuals seeking agency programs and services. The role welcomes applicants, learns about their needs, guides them through the intake process, and connects them with relevant services and community resources. Interviews may be conducted in person or by phone. The position is full-time, 40 hours per week, and involves travel within the UCAP area.

Requirements

A total of at least five combined years of education and relevant human services experience.
Understanding of community resources and how to use them.
Strong communication skills, including speaking, writing, and connecting with others.
Awareness of the economic and cultural challenges facing the community.
Ability to work independently and as part of a team.
Problem-solving and conflict-resolution skills.
Ability to travel within the UCAP area.

Nice To Haves

Two years of post-secondary education and three years of human services experience.
Bilingual ability.

Responsibilities

Conduct in-person or phone interviews to understand applicants’ needs and connect them with appropriate resources.
Explain agency policies and services and provide information about community programs.
Manage participant files, track information, and maintain accurate documentation.
Help clients navigate resources and advocate on their behalf with other agencies.
Log referrals and follow up to ensure clients receive needed support.