Outpatient Services Coordinator

Kootenai Health • Post Falls, ID

3d

About The Position

The Outpatient Services Coordinator coordinates patient and procedure scheduling, referrals, prior authorizations, and insurance paperwork while providing a high level of customer service. The role serves as the unit or clinic’s communication center for patient care, location, and activities, and provides information and direction as needed. The coordinator may enter orders, procedures, laboratory requests, and other tests related to outpatient care; maintains patient demographic and insurance information in scheduling systems; explains basic financial policies; collects patient payments; obtains referrals and pre-authorizations; processes charges; and prepares and monitors reports, projects, invoices, and expense reports as directed by leadership. The position requires familiarity with standard concepts and practices in the field, sound judgment in planning and accomplishing goals, regular and predictable attendance, and the ability to meet the age-specific needs of the assigned unit.

Requirements

• Two years of experience as a Health Unit Coordinator, Administrative Assistant, or Scheduler, or an equivalent combination of related education and experience.
• Regular and predictable attendance.
• Ability to meet age-specific needs of the assigned unit.

Nice To Haves

• High school diploma or equivalent is preferred.
• Working knowledge of medical terminology, confidentiality, HIPAA, and electronic health record systems is preferred.

Responsibilities

• Comply with Kootenai Health confidentiality and HIPAA standards.
• Serve as the communication center for the unit or clinic regarding patient care, location, and activities, and provide information and direction as needed.
• Enter orders, procedures, laboratory requests, and multiple tests related to outpatient patient care as needed.
• Maintain patient demographic and insurance information in appropriate scheduling systems.
• Communicate basic financial policies related to insurance coverage and collect copayments, deductibles, and self-pay payments.
• Obtain required referrals and pre-authorizations and process charges.
• Generate reports, handle multiple projects, and prepare and monitor invoices and expense reports as directed by leadership.
• Maintain regular and predictable attendance.
• Meet the age-specific needs of the assigned unit.

Benefits

• Comprehensive medical coverage, including fully employer-paid options for eligible full-time employees and affordable plans for part-time staff.
• Dental, vision, life, and pet insurance.
• Telemedicine and wellbeing resources available to all employees.
• Tuition assistance after 90 days of employment.
• Retirement plans with pre-tax and Roth options and employer matching from 3%–6%.
• Competitive pay, plus night, weekend, and PRN shift differentials.
• Wellness program with coaching, financial wellness resources, and free or discounted access to fitness centers and premium wellbeing apps.
• PerkSpot discounts providing access to thousands of deals in over 25 categories.
• Employee referral bonus program.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED