Outpatient Services Coordinator

Jersey Community Hospital•Jerseyville, IL

2d•Hybrid

About The Position

The Outpatient Services Coordinator is an RN in a hybrid clinical-and-operations role. The coordinator provides direct patient care while coordinating staffing, scheduling, communication, and daily workflow for an outpatient department. The role also includes serving as House Supervisor one designated evening per week from 3:00–7:00 PM (1500–1900). The position reports to the Director of Outpatient Services and Chief Nursing Officer.

Requirements

Current Registered Nurse (RN) license in the State of Illinois.
Minimum of three years of clinical nursing experience.
Current BLS and ACLS certification.
Strong interpersonal, organizational, and communication skills.
Ability to prioritize multiple responsibilities in a fast-paced environment.
Demonstrated leadership, problem-solving, and decision-making abilities.
Proficiency with electronic medical records and computerized scheduling systems.

Responsibilities

Provide direct nursing care in accordance with standards of practice, organizational policies, and applicable regulations.
Perform patient assessments, treatments, medication administration, and patient education.
Document patient care accurately, completely, and promptly in the medical record.
Maintain clinical competency in all services provided within the department.
Serve as a clinical resource and role model for department staff.
Coordinate daily department operations, patient flow, and service delivery.
Serve as the primary point of contact for physicians, patients, families, and collaborating departments.
Facilitate communication about procedures, scheduling, patient needs, and care coordination.
Identify operational issues and implement solutions to support efficient workflow and high-quality care.
Assist with departmental policies, quality initiatives, regulatory compliance, and process-improvement activities.
Develop, maintain, and manage employee schedules.
Review and maintain employee timecards, payroll records, and related staffing documentation.
Assist with coverage planning, staffing adjustments, and resolution of staffing gaps.
Participate in orientation, training, coaching, and ongoing support of department staff.
Support department leadership with performance management, staff development, and operational reporting as assigned.
Serve as House Supervisor one designated evening per week from 1500–1900.
Provide administrative oversight and leadership for hospital operations during the assigned shift.
Assist with patient flow, staffing coordination, bed management, and operational decision-making.
Serve as a resource for clinical and non-clinical staff throughout the facility.
Communicate and escalate operational, staffing, safety, and patient-care concerns to appropriate leadership as needed.