Outpatient Services Coordinator

Kootenai Health • Coeur d'Alene, ID

1d

About The Position

The Outpatient Services Coordinator coordinates patient and procedure scheduling, referrals, prior authorizations, and insurance paperwork while providing a high level of customer service. The coordinator serves as the clinic or unit’s communication center for patient care, location, and activities, and provides information and direction as needed. The role may include entering orders, procedures, laboratory requests, and other tests; maintaining patient demographic and insurance information in scheduling systems; explaining basic financial policies; collecting patient payments; obtaining referrals and pre-authorizations; processing charges; and preparing reports and financial documents for leadership. The position requires regular and predictable attendance and the ability to meet the age-specific needs of the assigned unit.

Requirements

• Two years of experience as a Health Unit Coordinator, Administrative Assistant, Scheduler, or an equivalent combination of related education and experience is required.
• High school diploma or equivalent preferred.
• Working knowledge of medical terminology, confidentiality, HIPAA, and electronic health record systems preferred.

Nice To Haves

• High school diploma or equivalent.
• Working knowledge of medical terminology, confidentiality, HIPAA, and electronic health record systems.

Responsibilities

• Comply with Kootenai Health confidentiality and HIPAA standards.
• Serve as the communication center for the unit or clinic regarding patient care, location, and activities, and provide information and direction as needed.
• Enter orders, procedures, laboratory requests, and multiple tests related to outpatient patient care as needed.
• Maintain patient demographic and insurance information in appropriate scheduling systems.
• Communicate basic financial policies pertaining to insurance coverage and collect copays, deductibles, and self-pay payments.
• Obtain required referrals and pre-authorizations and process charges.
• Generate reports, handle multiple projects, and prepare and monitor invoices and expense reports as directed by leadership.
• Maintain regular and predictable attendance.
• Meet age-specific needs of the assigned unit.

Benefits

• Comprehensive medical coverage, including fully employer-paid options for eligible full-time employees and affordable plans for part-time staff.
• Dental, vision, life, and pet insurance.
• Telemedicine and wellbeing resources.
• Tuition assistance after 90 days.
• Retirement plans with pre-tax and Roth options and employer matching from 3%–6%.
• Competitive pay, plus night, weekend, and PRN shift differentials.
• Award-winning wellness program with coaching, financial wellness resources, and free or discounted access to fitness centers and premium wellbeing apps.
• PerkSpot discounts across more than 25 categories.
• Employee referral bonus program.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED