Outpatient Coordinator

Juvenile Justice Center of Philadelphia•Philadelphia, PA

1d•Onsite

About The Position

The Outpatient Coordinator supports the daily operations and continued growth of the agency’s outpatient behavioral health services. The role is the primary point of contact for outpatient referrals, scheduling, client coordination, and administrative support, and helps ensure a welcoming experience for visitors and clients. The coordinator also oversees front desk reception duties in the agency lobby and collaborates with internal programs and external partners to improve access to outpatient services. This office-based position involves frequent interaction with clients, families, staff, and community partners. It requires prolonged sitting and computer work, with occasional standing at the reception desk. The schedule is flexible based on agency needs and is generally Monday through Friday, 10:00 a.m. to 6:00 p.m.

Requirements

Associate’s degree required.
Excellent organizational and time management skills.
Strong interpersonal and customer service skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong written and verbal communication skills.
Proficiency with Microsoft Office Suite and database management systems.
Ability to maintain confidentiality and exercise sound judgment.

Nice To Haves

Bachelor’s degree in human services, Social Work, Psychology, Healthcare Administration, Business Administration, or a related field.
Three to five years of administrative, healthcare coordination, behavioral health, or customer service experience.
Experience scheduling appointments, managing referrals, or working in a medical or behavioral health setting.

Responsibilities

Serve as the primary receptionist for the agency lobby.
Welcome and assist visitors, clients, and vendors professionally and courteously.
Answer and direct incoming phone calls.
Manage visitor check-in procedures and maintain lobby security protocols.
Provide general administrative support as needed.
Maintain confidential client and agency information in accordance with agency policies.
Update databases, forms, and electronic records.
Assist with correspondence, filing, and other administrative projects.
Participate in team meetings and agency initiatives.
Coordinate incoming outpatient referrals and ensure timely follow-up with clients and referral sources.
Schedule intake appointments and maintain outpatient calendars.
Monitor referral pipelines and appointment status to improve service utilization.
Partner with internal JJC programs to identify and facilitate appropriate outpatient referrals.
Maintain accurate client records and documentation in applicable systems.
Assist with workflow development and process improvements for outpatient services.
Track referral, intake, and appointment data and prepare reports as requested.
Support implementation of new outpatient initiatives and service expansion.
Assist with exploring, establishing, and maintaining contracts with commercial insurance providers.
Perform other duties as assigned.
Ensure compliance with JJC policies and procedures, including confidentiality and reporting suspected abuse in accordance with CPSL, 23 Pa.C.S. §§ 6301—6385, and JJC policies and procedures.