Director -Outpatient Services
About The Position
Rebound Behavioral Health Hospital, located south of Charlotte, North Carolina, is a premier provider of inpatient and outpatient care for mental health and substance use disorders. Situated on a serene, wooded estate in Lancaster, South Carolina, our facility offers comprehensive treatment for adults aged 18 and older. We treat addiction, mental health conditions like anxiety, depression, and PTSD, as well as dual diagnosis. The Director of Outpatient Services is pivotal in leading the daily operations and ensuring the long-term success of the facility’s partial hospitalization programs (PHP) and intensive outpatient programs (IOP). This role is responsible for meeting key performance targets, including volume growth, financial performance, patient experience, and clinical quality. This is achieved through fostering clinical excellence, operational efficiency, referral growth, and standardized care delivery across the behavioral health continuum. The Director will act as a clinical leader, performance coach, and community advocate, facilitating smooth transitions for patients moving from inpatient care and those stepping up from community-based services.
Requirements
- Master’s or Doctorate-level Licensed Clinician – e.g., LCSW, LMHC, LMFT, PsyD, PhD.
- Minimum of 4 years in behavioral healthcare, including 2+ years of operations and managerial experience.
- Experience with PHP and IOP levels of care strongly preferred.
- Preference for experience working with acute psychiatric hospital and/or residential SUD treatment providers.
- Master’s or Doctorate-level Licensed Clinician – e.g., LCSW, LMHC, LMFT, PhD (Clinical, Counseling or Educational Psychology), or PsyD
Responsibilities
- Oversee day-to-day operations and clinical program for PHP and IOP services, including occasional facilitation of groups
- Achieve key business objectives including ADC, visits, revenue, EBITDA, patient retention, patient satisfaction, and clinical quality outcomes
- Monitor KPIs regularly and adjust operations to meet goals, address barriers, and ensure continuous improvement.
- Serve as a visible leader with internal stakeholders to drive step-down admissions from inpatient units and build advocacy for outpatient care/behavioral health care continuum
- Actively support business development and outreach activities to enhance brand awareness and drive direct admissions.
- Coordinate weekly group assignments and session topics to balance clinician workloads and tailor care to patient cohort needs.
- Utilize feedback, patient outcome data, and satisfaction surveys to enhance care delivery and program relevance and to ensure services remain accessible and responsive to the needs of the target population.
- Collaborate with divisional and corporate leadership on identifying and implementing strategic growth initiatives, including expansion planning and program development.
- Hire, onboard, and retain a high-performing team
- Provide supervision, training, and mentorship for clinical and support staff, including therapists, counselors, BHAs, and students.
- Ensure compliance with all relevant licensure, accreditation, regulatory, and contractual obligations (e.g., Joint Commission, CMS, state laws).
- Develop and assist with the development and implementation of policies and procedures.
- Ensure accurate and timely documentation of patient records and services delivered.
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What This Job Offers
Job Type
Full-time
Career Level
Director
