Outpatient Services Coordinator

Kootenai Health • Coeur d'Alene, ID

22h

About The Position

The Outpatient Services Coordinator coordinates patient and procedure scheduling, referrals, prior authorizations, and insurance paperwork while providing a high level of customer service. The role supports Kootenai Clinic Neurosurgery and Spine, which evaluates and treats disorders affecting the nervous system, including the brain, spinal cord, and cerebrovascular system.

The coordinator serves as a communications hub for the clinic, helps maintain accurate patient and insurance information, and may enter orders, procedures, laboratory requests, and tests. The position also involves explaining basic financial policies, collecting patient payments, obtaining referrals and pre-authorizations, processing charges, and supporting leadership with reports, projects, invoices, and expense reports. Regular and predictable attendance and the ability to meet the age-specific needs of the assigned unit are essential.

Requirements

• High school diploma or equivalent preferred.
• Two years of experience as a Health Unit Coordinator, Administrative Assistant, or Scheduler—or an equivalent combination of related education and experience—required.
• Working knowledge of medical terminology, confidentiality, HIPAA, and electronic health record systems preferred.
• Familiarity with standard concepts, practices, and procedures in the field.

Nice To Haves

• Experience working in a medical office preferred.
• Working knowledge of medical terminology, confidentiality, HIPAA, and electronic health record systems preferred.

Responsibilities

• Comply with Kootenai Health confidentiality and HIPAA standards.
• Serve as the clinic’s communication center for patient care, location, and activities, and provide information and direction as needed.
• Enter orders, procedures, laboratory requests, and multiple tests related to outpatient care, as applicable.
• Maintain patient demographic and insurance information in scheduling systems.
• Communicate basic financial policies related to insurance coverage and collect copays, deductibles, and self-pay payments.
• Obtain required referrals and pre-authorizations and process charges.
• Generate reports, handle multiple projects, and prepare and monitor invoices and expense reports for leadership.
• Maintain regular and predictable attendance and meet the age-specific needs of the assigned unit.

Benefits

• Comprehensive medical coverage, including fully employer-paid options for eligible full-time employees and affordable plans for part-time staff.
• Dental, vision, life, and pet insurance.
• Telemedicine and wellbeing resources.
• Tuition assistance after 90 days.
• Retirement plans with pre-tax and Roth options and employer matching from 3%–6%.
• Competitive pay, with night, weekend, and PRN shift differentials.
• Wellness program with coaching, financial wellness resources, and free or discounted access to fitness centers and premium wellbeing apps.
• PerkSpot discounts across more than 25 categories.
• Employee referral bonus program.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED