Outpatient Service Manager

Kane County Human Resource SPE•Kanab, UT

19d

About The Position

The Outpatient Services Manager is responsible for the day-to-day operations of Kane County Hospital’s Medical Practice Clinic and Specialty Clinic. The role provides leadership and operational oversight to support efficient workflows, high-quality patient service, appropriate staffing, effective communication, and consistent performance across outpatient services. The manager oversees clinic registration staff, the Lead Medical Assistant, the Clinic Authorization Coordinator, and other assigned personnel. The Lead Medical Assistant supervises the Medical Assistant team, monitors its workflows and performance, supports training, and provides clinical coverage when needed. Working closely with providers, hospital leadership, and supporting departments, the manager identifies operational needs, resolves workflow concerns, improves patient access, and helps ensure that the clinics function as a coordinated outpatient service line.

Requirements

High school diploma or equivalent required.
Previous experience in a medical clinic, physician practice, outpatient healthcare setting, or comparable healthcare environment required.
Ability to manage multiple priorities, staff, providers, and operational workflows.
Strong communication, organization, problem-solving, and interpersonal skills.
Ability to address employee performance concerns effectively and establish accountability.
Comfort with electronic medical records, scheduling systems, and standard office technology.

Nice To Haves

Previous supervisory, lead, or healthcare management experience is strongly preferred.
Knowledge of outpatient clinic operations, registration, referrals, authorizations, patient access, and clinical support workflows.
Associate or bachelor’s degree in healthcare administration, business, nursing, or a related field.
Experience managing a physician practice, specialty clinic, or multi-provider outpatient setting.
Experience with EMR systems and healthcare performance metrics.
Knowledge of Critical Access Hospital or rural healthcare operations.
Strong leadership, accountability, professionalism, communication, organization, adaptability, and patient-service orientation, with the ability to build effective relationships with clinical and non-clinical staff.
Comfort setting expectations, holding staff accountable, supporting providers, managing change, and creating consistent workflows across multiple outpatient settings.

Responsibilities

Oversee daily operations of the Medical Practice Clinic and Specialty Clinic.
Supervise, coach, hold accountable, and manage the performance of assigned clinic staff, including the Lead Medical Assistant.
Oversee the Lead Medical Assistant’s monitoring of Medical Assistant responsibilities, including provider support, patient callbacks, clinical tasks, documentation, refill workflows, and referrals.
Oversee registration and front-desk functions, including accurate registration, scheduling, patient communication, and patient flow.
Supervise and coordinate the Clinic Authorization Coordinator’s referral, prior authorization, and payer-requirement work.
Maintain appropriate staffing and schedules based on provider schedules, patient volumes, specialty services, and operational needs.
Coordinate coverage for absences, vacancies, increased volumes, and changes in provider schedules.
Monitor patient flow, scheduling, wait times, clinic productivity, and operational performance.
Identify workflow problems and implement improvements to efficiency, patient access, and staff accountability.
Establish clear expectations and standardized workflows across both clinics.
Conduct staff meetings, individual check-ins, coaching, and performance evaluations.
Address employee performance or conduct concerns in collaboration with Human Resources and the Operations Director.
Participate in recruitment, interviewing, onboarding, training, and retention of outpatient clinic staff, and ensure new employees receive appropriate orientation and department-specific training.
Foster cross-training between the Medical Practice and Specialty Clinic to improve staffing flexibility and continuity.
Serve as a primary operational resource for physicians, advanced practice providers, and clinic staff.
Facilitate communication among providers, clinical staff, registration, authorization staff, hospital departments, and administration.
Coordinate implementation of new providers, specialties, services, and clinic workflows.
Work with hospital leadership to improve scheduling, referral, registration, authorization, patient communication, and care coordination processes.
Monitor clinic metrics and provide reports or recommendations to leadership as requested.
Assist in developing and maintaining departmental policies, procedures, workflows, and staff expectations.
Promote excellent customer service, address patient concerns related to clinic operations when appropriate, and support patient experience initiatives.
Identify opportunities to improve patient access, communication, and satisfaction.
Ensure staff follow hospital policies, clinic procedures, privacy requirements, and applicable regulatory standards.
Participate in budget planning and monitor departmental resources, staffing, and operational needs.
Collaborate as needed with Nursing, Imaging, Laboratory, Dietary, Marketing, Revenue Cycle, HIM, and Administration to support outpatient services.
Perform other duties as assigned.