Outpatient Registration Supervisor | Full Time | Days

Concord Hospital•Concord, NH

About The Position

Under the direction of the Registration Manager, the Outpatient Registration Supervisor directly supervises staff, including hiring, training, and evaluating employee performance. The supervisor ensures adequate staffing and resources are available and maintains quality registration by overseeing and monitoring daily activities. The role also supports staff development, payroll processing, department operations, and coordination with the billing office.

Requirements

Two years of formal training or education beyond the high school level, such as an associate degree.
Three to five years of related experience and/or training.
Ability to effectively present information in one-on-one and small-group situations to customers, clients, and other employees.
Knowledge of patient processing software and the Microsoft Office suite.

Nice To Haves

Experience with payroll processing is strongly preferred.

Responsibilities

Supervise the day-to-day activities of the department.
Manage day-to-day staff development and performance.
Maintain staff attendance records and process payroll.
Demonstrate proficiency in department functions and serve as a resource for staff.
Work with the billing office to create a real-time payment collection process.
Update and resolve coding and insurance changes and communicate those changes to staff.
Promote an effective work team to accomplish department goals.
Perform other duties as assigned.
Hire, train, and evaluate employee performance.
Ensure adequate staffing and resources are available.
Monitor daily activities to ensure quality registration.