Outpatient Phlebotomist, full time, days

Holland Hospital•Holland, MI

8d•Onsite

About The Position

The Outpatient Phlebotomist works under the general supervision of the Lab Preanalytical Manager as an integral member of the Laboratory department. The role collects, orders, and submits samples for analysis and is responsible for patient preparation, safety, and comfort during procedures. The phlebotomist communicates with patients and healthcare team members, uses critical thinking, and accesses resources through the Hospital Information System and Laboratory Information System. The position requires providing care and service appropriate to the ages of patients served. The phlebotomist performs routine and specialized specimen collection, including venipuncture, blood cultures, urine drug screens and COC collection, blood alcohol collection, and H. pylori breath tests. The role also enters laboratory orders, processes and transports specimens, maintains supplies, and follows applicable protocols, infection-control practices, CAP guidelines, and organizational procedures.

Requirements

High school diploma/GED or higher education.
BLS/CPR certification through the American Heart Association.
Valid State of Michigan driver's license.
Basic computer skills to access the Hospital Information System and Laboratory Information System.
Ability to demonstrate knowledge and skills for care and service appropriate to the ages of patients served.
Strong communication skills, critical thinking, and ability to interact with multiple members of the healthcare delivery team.

Responsibilities

Collect blood and other specimens using appropriate techniques and protocols, maintaining specimen integrity.
Perform specialized collections, including blood cultures, urine drug screens and COC collection, blood alcohol collection, and H. pylori breath tests.
Label specimens correctly and verify patient identification at each encounter.
Follow universal blood and body fluid precautions and infection-control practices while protecting patient rights, safety, privacy, and confidentiality.
Manage patient workload and process specimens, including sorting, computer receipt and order changes, centrifugation, and aliquoting.
Deliver specimens to the laboratory by pneumatic tube or manual transport in a timely manner, and transport specimens between facilities as assigned.
Maintain phlebotomy trays and supply inventory; perform off-site phlebotomy as assigned.
Use appropriate resources when questions or activities exceed personal skill mix, and demonstrate service recovery by involving the appropriate teams or manager.
Use Vocera and maintain knowledge of available resources such as SOFT and Mayo.
Attend phlebotomy staff meetings or read and acknowledge meeting minutes; understand occurrence reporting and participate in quality improvement opportunities.
Maintain CAP regulations and guidelines in phlebotomy practices.
Enter laboratory orders accurately, identify compliant diagnostic orders, verify medical necessity, and contact Diagnostics Customer Service or physicians when needed.
Explain Advanced Beneficiary Notifications (ABNs), potential billing, collection timing, and fasting requirements to patients as applicable.