Phlebotomist - Outpatient, Full-Time, Days

Northwestern Memorial Healthcare • Chicago, IL

9d • $20 - $27

About The Position

The Phlebotomist provides expert phlebotomy services while demonstrating excellent customer service and communication skills and functioning as part of a patient-first team. The role is responsible for venipuncture collection and specimen processing, as well as order entry in multiple systems, verification of test result receipt, retrieval of patient information, and laboratory reception and clerical functions. The Phlebotomist follows organizational policies, procedures, ethical standards, and applicable regulatory and accreditation requirements.

Requirements

• High school diploma or equivalent.
• Phlebotomy certification through a nationally recognized organization, training from a phlebotomy school or medical institution, at least one year of phlebotomy experience in a healthcare setting, or CMA certification.
• Excellent customer service and communication skills.
• Ability to function as part of a highly effective team.

Nice To Haves

• Experience performing phlebotomy on a broad range of patient types.
• Experience processing and transferring laboratory specimens and handling a centrifuge.
• Familiarity with medical EMR systems.
• Knowledge of medical terminology.

Responsibilities

• Performs phlebotomy and other laboratory specimen collections in accordance with age-related standards, departmental policies, protocols, and procedures.
• Demonstrates the AIDET model and promotes patient safety to reduce the likelihood of medical or health care errors.
• Receives and reviews physician orders, confirms required information is present, and accurately enters laboratory test orders.
• Communicates with patients and provides appropriate post-phlebotomy care.
• Processes specimens promptly to preserve sample stability and integrity, including labeling, centrifuging, aliquoting, freezing, and packaging specimens for transport.
• Reviews and records refrigerator temperatures and QC/QA records; documents concerns in the Corrective Action Log, reports them to maintenance, and communicates findings to a supervisor or manager.
• Understands the operation and maintenance of job-related equipment; follows up on outstanding orders in the manifest log and communicates timed, completed, or uncompleted draws, charges, and results as appropriate.
• Notifies the Laboratory and/or physician of specimen procurement problems to support optimal care.
• Maintains a safe work environment, follows safe work practices and biohazard waste procedures, and ensures appropriate storage and timely pickup of biohazardous waste.
• Performs laboratory clerical duties, including order entry, verification of test result receipt, patient information retrieval, use of email and medical record systems and handheld and desktop devices, supply inventory management, filing, and equipment sanitizing.
• Uses departmental resources efficiently and participates in cost-reduction and workflow-improvement efforts.
• Meets continuing education expectations and completes and signs off on competency assessments.
• Demonstrates teamwork and interacts with and assists others professionally.
• Uses critical thinking, sound decision-making, and judgment to investigate and resolve challenging situations.
• Complies with organizational policies regarding ethical business practices.
• Performs other duties as assigned.

Benefits

• Tuition reimbursement
• Loan forgiveness
• 401(k) matching
• A range of benefits intended to support employees’ physical, emotional, and financial well-being and provide protection for unexpected life events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED