Outpatient Phlebotomist, full time, days
About The Position
The Outpatient Phlebotomist works under the general supervision of the Lab Preanalytical Manager as an integral member of the Laboratory department. The role collects, orders, and submits samples for analysis and is responsible for patients’ preparation, safety, comfort, rights, privacy, and confidentiality during procedures. The position requires strong communication and critical-thinking skills, collaboration with members of the healthcare delivery team, and basic computer skills for accessing the Hospital Information System and Laboratory Information System. The phlebotomist must provide care and service appropriate to the ages of patients served in the work area. This is a full-time, day-shift position with scheduled hours of Monday at the Main Campus, 9 a.m.–7:30 p.m.; Tuesday at LMC, 7 a.m.–11:30 a.m.; and Thursday and Friday at the Main Campus, 6 a.m.–6:30 p.m. The listed wage range is $16.23–$22.73. The role uses standard venipuncture and specialized collection protocols, including blood cultures, urine drug screens and COC collections, blood alcohol, and H. pylori breath tests. It also processes, transports, and tracks specimens; maintains phlebotomy supplies; completes laboratory order entry; and follows infection-control, specimen-integrity, patient-identification, and CAP requirements.
Requirements
- High school diploma or GED, or higher education.
- BLS/CPR certification through the American Heart Association.
- Valid State of Michigan driver's license.
- Basic computer skills to access Hospital Information System and Laboratory Information System resources.
- Strong communication and critical-thinking skills and the ability to interact with multiple members of the healthcare delivery team.
- Ability to provide care and service appropriate to the ages of patients served in the assigned area.
Responsibilities
- Collect blood specimens using standard venipuncture techniques and maintain specimen integrity through correct collection protocols.
- Perform specialized blood collection tests, including blood cultures, according to defined protocols without deviation.
- Label blood and non-blood specimens according to standards, provide required information, and ensure adequate patient identification at each encounter.
- Follow universal blood and body fluid precautions and infection-control practices.
- Explain blood collection procedures professionally while protecting patient rights, safety, privacy, and confidentiality and following the customer-relations philosophy.
- Perform urine drug screen and COC collection, blood alcohol collection, and H. pylori breath testing according to defined protocols.
- Manage patient workload and demonstrate competence with the Laboratory Information System.
- Process specimens, including sorting, computer receipt and order changes, centrifugation, aliquoting, identification, and monitoring specimen integrity.
- Deliver identified specimens to the laboratory promptly by pneumatic tube or manual transport to support accurate reporting and turnaround times.
- Transport specimens between facilities as assigned.
- Maintain phlebotomy trays and supply inventory.
- Perform off-site phlebotomy as assigned.
- Use critical thinking to identify when an issue is beyond personal skill and select an appropriate resource; maintain knowledge of available resources such as SOFT and Mayo.
- Demonstrate service recovery by involving Customer Service, Patient Relations, or the Preanalytical Services Manager as appropriate.
- Use Vocera appropriately.
- Attend phlebotomy staff meetings or read and acknowledge meeting minutes.
- Maintain knowledge of the organizational occurrence-reporting process and expectations and identify opportunities to participate in quality-improvement initiatives or teams.
- Maintain CAP regulations and guidelines in phlebotomy practices.
- Enter laboratory orders accurately and contact Diagnostics Customer Service when needed.
- Understand how to order specimens collected on different days and how to verify medical necessity.
- Identify when an Advanced Beneficiary Notification (ABN) should be presented, explain it to the patient, and help the patient understand potential billing when CMS is not expected to reimburse the hospital for ordered testing.
- Communicate when specimens must be collected within a specific time frame or when the patient must be fasting.
- Identify compliant diagnostic orders and contact the physician when a compliant order is needed or an existing order requires edits.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
