Outpatient Registration Supervisor | Full Time | Days

Concord Hospital Health System•Concord, NH

About The Position

Under the direction of the Registration Manager, the Outpatient Registration Supervisor directly supervises staff, including hiring, training, and evaluating employee performance. The supervisor ensures adequate staffing and resources and oversees and monitors daily activities to ensure quality registration. The role supervises departmental operations and staff development, tracks attendance and processes payroll, and serves as a resource on department functions. It also works with the billing office to establish real-time payment collection and communicates coding and insurance changes to staff.

Requirements

Two years of formal training or education beyond high school, such as an associate degree.
Three to five years of related experience and/or training.
Ability to effectively present information in one-on-one and small-group situations to customers, clients, and other employees.
Knowledge of patient processing software and the Microsoft Office suite.

Nice To Haves

Experience with payroll processing is strongly preferred.

Responsibilities

Supervises the day-to-day activities of the department.
Manages day-to-day staff development and performance.
Maintains staff attendance records and processes payroll.
Demonstrates proficiency in department functions and serves as a resource for staff.
Works with the billing office to create a real-time payment collection process.
Updates and resolves coding and insurance changes and communicates those changes to staff.
Promotes an effective work team to accomplish department goals.
Performs other duties as assigned.
Participates in hiring, training, and evaluating employee performance.
Ensures adequate staffing and resources and monitors daily activities to maintain quality registration.