Outpatient pediatric ACA - Fulltime Days Shift

Yale New Haven Health•Norwalk, CT

10d

About The Position

Under the direction of a Registered Nurse and as a member of the interdisciplinary healthcare team, the ACA provides patient-centered care based on patients’ preferences, values, and needs. The role includes direct and indirect patient-care activities that support high-quality, safe care and an exceptional patient experience. The ACA demonstrates competence in patient-centered care, teamwork, communication and collaboration, evidence-based practice, safety, and informatics within the scope of practice and based on training and experience. The role supports patient- and family-centered care through participation, dignity and respect, information sharing, and collaboration. The ACA provides exemplary customer service to patients, families, physicians, staff, and support personnel, follows the “I Am YNHH” service excellence pledge, and promotes a positive work environment. Clinical duties may include patient identification, introducing oneself and explaining the UAP role, escorting patients, and preparing patients for visits through standardized rooming workflows. Depending on the clinical service area, this may involve measuring vital signs, height, weight, and blood pressure; performing EKGs; collecting specimens; phlebotomy; INR testing; pulse oximetry; and point-of-care testing. The ACA may also send and receive patient medical records, abstract new-patient records into EPIC, and set up instruments and equipment according to department protocol.

Requirements

High school diploma or GED.
Graduation from an approved, accredited postsecondary medical assisting program, Nursing Assistant Program, or Patient Care Associate Training.
Ability to communicate effectively with patients, families, peers, and the interdisciplinary team.
Flexibility in adjusting priorities and work plans based on patient, service/unit, and patient-care-team needs.
Professional, appropriate, effective, and tactful written, verbal, and nonverbal communication.
Ability to lift a minimum of 40 pounds.
Ability to perform tasks requiring physical endurance and dexterity, and consistently use proper body mechanics.

Nice To Haves

12–18 months of prior experience as a Medical Assistant, Nursing Assistant, or Patient Care Associate, preferably in an outpatient clinical setting or relevant patient-care environment; clinical competency is preferred.
Current medical assisting credential (certification or registration) acceptable to and recognized by the Connecticut Department of Public Health.

Responsibilities

Provide patient-centered care that respects individual values, preferences, needs, and cultural considerations.
Obtain age-appropriate care requirements from a registered nurse and/or licensed provider.
Communicate effectively and professionally with patients, families, healthcare providers, and employees from diverse backgrounds.
Work effectively within nursing and interdisciplinary teams; communicate concerns and recognize personal limitations.
Minimize risk of harm through safe practices, effective teamwork, and appropriate use of equipment.
Maintain competency in clinical applications and use information technology to support communication and team decision-making.
Remain accountable and responsible for clinical practice and competency.
Identify patients, introduce oneself and explain the UAP role, escort patients, and prepare patients for visits using standardized rooming workflows.
Perform applicable rooming and clinical tasks, which may include vital signs, height, weight, blood pressure, EKGs, specimen collection, phlebotomy, INR, pulse oximetry, and point-of-care testing.
Send and receive patient medical records and abstract new-patient records into EPIC.
Set up instruments and equipment according to department protocol.
Provide exemplary customer service and promote a positive work environment.