Outpatient Pediatric ACA - FullTime Days - Norwalk

Yale New Haven Health•Norwalk, CT

About The Position

Under the direction of a Registered Nurse and as a member of the interdisciplinary healthcare team, the Outpatient Pediatric ACA provides patient-centered care that respects patients’ preferences, values, and needs. The role includes direct and indirect patient-care activities that support high-quality, safe care and an exceptional patient experience. The ACA demonstrates competence in patient-centered care, teamwork, communication and collaboration, evidence-based practice, safety, and informatics, within the role’s scope of practice and required knowledge and skills. The ACA supports patient- and family-centered care through participation, dignity and respect, information sharing, and collaboration. The role also promotes service excellence by creating a positive first impression for patients, families, physicians, staff, and support personnel, adhering to the “I Am YNHH” service pledge, and helping maintain a positive work environment. Clinical responsibilities may include identifying patients, introducing the ACA role, escorting patients to examination or procedure rooms, and preparing them for visits using standardized workflows. Depending on the service area, this may include vital signs, height and weight, blood pressure, EKGs, specimen collection, phlebotomy, INR, pulse oximetry, and point-of-care testing. Administrative duties include sending and receiving medical records and abstracting new patient records into EPIC. Environmental support includes setting up instruments and equipment according to department protocol.

Requirements

High school diploma or GED.
Graduation from an approved, accredited postsecondary medical assisting program, Nursing Assistant Program, or Patient Care Associate Training program.
Ability to communicate effectively with patients, families, peers, and the interdisciplinary team.
Flexibility to adjust priorities and work plans based on the needs of patients, the service or unit, and the patient-care team.
Professional, appropriate, effective, and tactful written, verbal, and nonverbal communication.
Ability to lift a minimum of 40 pounds.
Ability to perform tasks requiring physical endurance and dexterity as required by placement.
Consistent use of proper body mechanics.

Nice To Haves

12–18 months of prior experience as a Medical Assistant, Nursing Assistant, or Patient Care Associate, preferably in an outpatient clinical setting or relevant patient-care environment.
Clinical competency.
Current medical assisting credential (certification or registration) acceptable to and recognized by the Connecticut Department of Public Health.

Responsibilities

Provide patient-centered care that respects individual values, preferences, and needs, and supports coordinated, compassionate, and culturally appropriate care.
Obtain age-appropriate care requirements from the registered nurse or licensed provider.
Communicate effectively and professionally with patients, families, healthcare providers, and employees from diverse backgrounds.
Work effectively within nursing and interdisciplinary teams, demonstrating open communication and mutual respect.
Recognize personal limitations and communicate concerns to appropriate team members.
Use equipment effectively to support quality and safe patient care, including behaviors associated with high-reliability organizations.
Maintain competency in clinical applications used in the area of responsibility.
Take accountability and responsibility for clinical practice and competency.
Identify patients, introduce self and explain the UAP role, escort patients to exam or procedure rooms, and prepare patients using standardized rooming workflows.
Perform rooming tasks as applicable, such as obtaining vital signs, height, weight, and blood pressure; performing EKGs, specimen collection, phlebotomy, INR, pulse oximetry, and point-of-care testing.
Send and receive patient medical records and abstract new-patient records into EPIC.
Set up instruments and equipment according to department protocol.
Provide exemplary customer service and contribute to a positive work environment.