Pediatric ACA - Long Wharf - Fulltime Days

Yale New Haven Health•New Haven, CT

About The Position

Under the direction of a Registered Nurse and as a member of the interdisciplinary healthcare team, the Pediatric ACA provides patient-centered care based on patients’ preferences, values, and needs. The role includes direct and indirect patient-care activities that support high-quality, safe care and an exceptional patient experience. The ACA demonstrates competence in patient-centered care, teamwork, communication and collaboration, evidence-based practice, safety, and informatics within the scope of practice and based on training and experience. The role supports patient- and family-centered care through participation, dignity and respect, information sharing, and collaboration. The ACA provides exemplary customer service to patients, families, physicians, staff, and support personnel; follows the “I Am YNHH” service excellence pledge; and promotes a positive work environment. Clinical, administrative, and environmental duties vary according to the clinical service area and the applicable scope-of-practice requirements.

Requirements

High school diploma or GED.
Graduation from an approved, accredited postsecondary medical assisting program, Nursing Assistant Program, or Patient Care Associate Training.
Ability to communicate effectively with patients, families, peers, and the interdisciplinary team.
Ability to adjust priorities and work plans according to the needs of the patient, service or unit, and patient-care team.
Professional, appropriate, effective, and tactful written, verbal, and nonverbal communication.
Ability to lift a minimum of 40 pounds.
Ability to perform tasks requiring physical endurance and dexterity, and consistently use proper body mechanics.

Nice To Haves

12–18 months of prior experience as a Medical Assistant, Nursing Assistant, or Patient Care Associate, preferably in an outpatient clinical setting or relevant patient-care environment.
Clinical competency.
Current medical assisting credential (certification or registration) acceptable to and recognized by the Connecticut Department of Public Health.

Responsibilities

Provide patient-centered care that respects individual values, preferences, needs, and cultural context, and treats patients or their designees as partners in coordinated care.
Obtain specific components of individual and age-appropriate care requirements from a registered nurse or licensed provider.
Communicate effectively and professionally with patients, families, healthcare providers, and employees from diverse backgrounds.
Work effectively within nursing and interdisciplinary teams, demonstrating open communication, mutual respect, and collaboration.
Recognize personal limitations and communicate concerns to appropriate team members.
Support quality and safety by minimizing risk of harm, following high-reliability organization behaviors, and using equipment effectively.
Achieve and maintain competency in clinical applications used in the role.
Demonstrate accountability and responsibility for clinical practice and competency.
During rooming, identify the patient, introduce self and explain the UAP role, escort patients to exam or procedure rooms, and prepare patients using standardized workflows and protocols.
Perform rooming tasks as applicable, which may include vital signs, height, weight, blood pressure, EKG, specimen collection, phlebotomy, INR, pulse oximetry, and point-of-care testing.
Send and receive patient medical records and abstract new patient records into EPIC.
Set up instruments and equipment according to department protocol.