Pediatric Outpatient ACA - Per Diem

Yale New Haven Health•Greenwich, CT

10d

About The Position

The Pediatric Outpatient ACA provides patient-centered care under the direction of a Registered Nurse and as a member of the interdisciplinary healthcare team. The role supports high-quality, safe care and an exceptional patient experience while respecting patients’ preferences, values, and needs. The ACA demonstrates competence in patient-centered care, teamwork, communication and collaboration, evidence-based practice, safety, and informatics within the role’s scope of practice. The position supports patient- and family-centered care through participation, dignity and respect, information sharing, and collaboration. It also involves providing exemplary customer service to patients, families and friends, physicians, staff, and support department personnel, following YNHH’s service excellence pledge, and promoting a positive work environment. Clinical duties may include identifying and rooming patients, preparing them for visits, and performing applicable measurements or procedures such as vital signs, height and weight, blood pressure, EKGs, specimen collection, phlebotomy, INR, pulse oximetry, and point-of-care testing. Administrative duties include sending and receiving medical records and abstracting new patient records into EPIC. Environmental support includes setting up instruments and equipment according to department protocol. Specific duties depend on the clinical service area and scope-of-practice requirements.

Requirements

High school diploma or GED.
Graduation from an approved, accredited postsecondary medical assisting program, Nursing Assistant Program, or Patient Care Associate Training.
Ability to communicate effectively with patients, families, peers, and the interdisciplinary team.
Flexibility in adjusting priorities and work plans to meet the needs of patients, the service or unit, and the patient care team.
Professional, appropriate, effective, and tactful written, verbal, and nonverbal communication with patients, families, medical staff, colleagues, and internal and external employees.
Ability to lift a minimum of 40 pounds.
Ability to perform tasks requiring physical endurance and dexterity as required by placement, with consistent use of proper body mechanics.

Nice To Haves

12–18 months of prior experience as a Medical Assistant, Nursing Assistant, or Patient Care Associate, preferably in an outpatient clinical setting or relevant patient care environment.
Clinical competency.
Current medical assisting credential (certification or registration) acceptable to and recognized by the Connecticut Department of Public Health.

Responsibilities

Provide care and services that respect individual values, preferences, needs, and the patient or designee as a partner in coordinated, compassionate, culturally appropriate care.
Obtain specific components of individual and age-appropriate care requirements from a registered nurse or licensed provider.
Interact effectively and professionally with patients, families, healthcare providers, and employees from diverse backgrounds.
Work effectively within nursing and interdisciplinary teams, using open communication and mutual respect; recognize limitations and communicate concerns to appropriate team members.
Minimize risks to patients and providers through effective individual and team performance and demonstrate behaviors specific to high-reliability organizations.
Use equipment effectively to support quality and safe patient care.
Maintain competency in clinical applications and take accountability and responsibility for clinical practice.
Identify patients, introduce self and explain the UAP role, escort patients to exam or procedure rooms, and prepare patients for visits using standardized rooming workflows and protocols.
Perform applicable rooming procedures, which may include vital signs, height, weight, blood pressure, EKG, specimen collection, phlebotomy, INR, pulse oximetry, and point-of-care testing.
Send and receive patient medical records and abstract new patient records into EPIC.
Set up instruments and equipment according to department protocol.