Outpatient Office Manager (40 hours 8a-4p) - Stoughton

Gosnold•Stoughton, MA

1d•$60,000 - $66,560

About The Position

The Outpatient Office Manager supports the day-to-day administrative operations of the Outpatient and PHP/IOP programs. This role is a key point of contact for patients, staff, vendors, referral sources, and external partners, providing exceptional customer service and helping ensure efficient office operations. The manager provides administrative support, coordinates patient access activities, and assists with general office duties while maintaining compliance with organizational policies and procedures. The position oversees front-office operations for both in-person and virtual programming, ensuring administrative and operational needs are met to support program delivery, patient engagement, and regulatory compliance. The role is based in Stoughton and is listed as 40 hours, 8 a.m.–4 p.m.

Requirements

High school diploma or equivalent required.
At least two years of administrative, medical office, or related experience; healthcare experience is preferred.
Proficiency with Microsoft Office applications and electronic record systems.
Strong organizational skills and ability to manage multiple priorities.
Excellent customer service, communication, and interpersonal skills.
Ability to maintain accuracy, confidentiality, and attention to detail in a fast-paced environment.

Nice To Haves

Associate’s degree.
Administrative or medical office experience in a healthcare setting.

Responsibilities

Welcome and assist patients, visitors, and referral sources professionally and courteously.
Triage and process incoming telephone calls for multiple programs and services.
Schedule new client referrals and coordinate patient scheduling, appointment reminders, and registration.
Set up and troubleshoot technology for virtual services, including video conferencing platforms, equipment, and patient access issues.
Maintain accurate attendance sheets for all programs and services.
Complete, monitor, and update daily census sheets to reflect admissions, discharges, attendance, and program census changes.
Monitor program rosters and verify that required patient documentation is complete and available.
Facilitate communication between clinical, medical, and administrative staff regarding scheduling, attendance, and patient flow.
Assist clinical and medical staff with administrative and operational requests.
Manage intake paperwork, releases of information, insurance documentation, and other required administrative forms.
Address patient inquiries, route calls, manage front-desk coverage, and support a customer-focused patient experience.
Track office supplies, technology needs, and operational requirements for virtual and onsite programming.
Ensure compliance with organizational policies, documentation standards, and regulatory requirements related to front-office operations.
Maintain confidentiality of patient, employee, financial, and organizational information.
Perform other duties as assigned.