Outpatient Office Manager (40 hours 8a-4p) - Centerville

Gosnold•Centerville, MA

1d•$60,000 - $66,560

About The Position

The Outpatient Office Manager supports the day-to-day administrative operations of the Outpatient and PHP/IOP programs. The role is a key point of contact for patients, staff, vendors, and external partners, providing administrative support, coordinating patient access activities, and assisting with general office duties while maintaining compliance with organizational policies and procedures. The position oversees front-office operations for in-person and virtual programming, ensuring administrative and operational needs are met to support program delivery, patient engagement, and regulatory compliance. It requires exceptional customer service and the ability to maintain accuracy and confidentiality in a fast-paced environment.

Requirements

High school diploma or equivalent required.
At least two years of administrative, medical office, or related experience.
Proficiency with Microsoft Office applications and electronic record systems.
Strong organizational skills and ability to manage multiple priorities.
Excellent customer service, communication, and interpersonal skills.
Ability to maintain accuracy, confidentiality, and attention to detail in a fast-paced environment.

Nice To Haves

Associate’s degree preferred.
Experience in a healthcare setting preferred.

Responsibilities

Welcome and assist patients, visitors, and referral sources professionally and courteously.
Triage and process incoming telephone calls for multiple programs and services.
Schedule new client referrals.
Coordinate patient scheduling, appointment reminders, and registration processes.
Set up and troubleshoot technology for virtual services, including video conferencing platforms, equipment, and patient access issues.
Maintain accurate and up-to-date attendance sheets for all programs and services.
Ensure census sheets are completed, monitored, and updated daily to reflect admissions, discharges, attendance, and program census changes.
Monitor program rosters and verify that required patient documentation is completed and available.
Facilitate communication between clinical, medical, and administrative staff regarding scheduling, attendance, and patient flow.
Assist clinical and medical staff with administrative and operational requests.
Manage intake paperwork, releases of information, insurance documentation, and other required administrative forms.
Address patient inquiries, route calls, manage front-desk coverage, and support a customer-focused patient experience.
Track office supplies, technology needs, and operational requirements for virtual and onsite programming.
Ensure compliance with organizational policies, documentation standards, and regulatory requirements related to front-office operations.
Maintain confidentiality of patient, employee, financial, and organizational information.
Perform other duties as assigned.