Outlet Supervisor - Orchid Kitchen - Maryland

Live! Casino and Hotel Maryland•Hanover, MD

3d•$45,000 - $50,799•Onsite

About The Position

The Outlet Supervisor oversees the daily activities of the Café, supports staff performance, and maintains exceptional service standards. The role requires knowledge of menu offerings, preparation methods, and guest expectations to help deliver a welcoming, consistent dining experience that reflects the Live! brand. The supervisor helps develop the Café’s business plan and budget, manages inventory and ordering, supports staff development and performance, and promotes operational excellence and a positive work environment. This position is based in a 24/7 high-energy casino with more than 300,000 square feet of gaming and entertainment space and approximately 3,000 employees. The environment may include alcohol, cigarette and cigar smoke, bright lights, loud noises, and areas where smoking is allowed. A flexible schedule is required.

Requirements

Three years of experience in restaurant supervision and/or management, purchasing, and inventory control.
Ability to analyze and interpret operational results.
Ability to solve complex problems.
Knowledge of sanitation laws, health regulations, and applicable OSHA regulations.
Flexible schedule.
Accuracy in completing assigned duties in a timely manner in a sometimes disruptive environment.
Must comply with state gaming regulations, including obtaining a license, an Alcohol Beverage Control Card, and any applicable health certifications.
Ability to stand for long periods without sitting or leaning.
Ability to climb stairs multiple times daily.
Ability to reach upwards with the body and arms.
Ability to multitask effectively.
Ability to exert up to 50 pounds of force occasionally and up to 30 pounds frequently to lift, carry, push, pull, or otherwise move objects.

Nice To Haves

High school diploma or GED equivalent is preferred.

Responsibilities

Develop and assist in a supervisory capacity with the Café’s business plan and budget.
Control inventory and order supplies, food, and drinks needed to operate the Café.
Develop the careers of servers, hosts, cashiers, and utility staff.
Train staff, interview candidates for new hires, assist with performance management and disciplinary counseling, and conduct performance evaluations.
Review staffing levels to maintain budgeted employment levels.
Delegate authority and assign duties as necessary.
Review departmental status with the F&B Manager.
Develop, implement, and supervise programs and processes to reduce and control lost-time injuries.
Meet with departmental directors and managers as necessary.

Benefits

Comprehensive group health benefits for full-time and part-time Team Members and eligible dependents.
Free basic life insurance.
Free short-term and long-term disability coverage.
Retirement savings options.
Paid time off.
Tuition reimbursement.
On-site wellness center for Team Members and eligible dependents at the Maryland property.
Training and pathways for career growth.
Rewards and recognition programs.
Annual merit-based pay increases.
Discretionary performance bonuses.
Discretionary service bonuses.
Free parking.
Free food and discounted meals.
Live! Hotel, Food & Beverage, and Entertainment discounts.