Outlet Sales Support Associate, Part Time - Woodland Hills

Macy's•Woodland Hills, CA

2d•Onsite

About The Position

The Outlet Selling Team member drives sales and profit by serving and selling to customers. With a customer-first mindset, the associate welcomes and acknowledges customers, provides outstanding service, offers guidance and suggestions, and helps maintain an excellent shopping environment. The role also supports merchandise presentation, selling-floor recovery and maintenance, and initiatives that improve the customer experience and store operating efficiency, including pricing, merchandise handling, and stockroom maintenance. The associate provides service on the selling floor, at checkout, and in fitting rooms; processes sales and returns and other register transactions; supports loyalty enrollments and credit account openings; and helps merchandise new receipts and keep the sales floor customer-ready. The role may also support logistics activities during high-workload periods and must follow company operational, asset-protection, safety, and security procedures.

Requirements

High school diploma or equivalent.
Strong interpersonal skills and the ability to communicate and share information with diverse customers and peers.
Ability to read and interpret instructional documents, including safety rules, operating and maintenance instructions, and procedural manuals.
Ability to use and navigate various technological devices.
Ability to work a flexible retail schedule, including days, evenings, weekends, and/or holidays.
Ability to meet the physical requirements of prolonged standing and walking, possible reaching, crouching, kneeling, stooping, color vision, and ladder climbing, and frequent lifting or moving of up to 50 pounds.

Responsibilities

Provide welcoming, engaging service on the selling floor, at checkout, and in fitting rooms.
Process register transactions, including sales, returns, credit-card transactions, payments, and cash counting accurately and efficiently.
Meet company standards for loyalty enrollments and open credit accounts according to the stated sales-team expectations.
Acknowledge customers and contribute to an outstanding customer experience reflected in Net Promoter Score feedback.
Stay informed and curious about merchandise, current assortments, and new deliveries.
Merchandise new receipts and recover, replenish, and maintain the selling floor to prescribed standards.
Backstock surplus from new receipts.
Maintain fitting rooms and notify store leadership of maintenance needs.
Prepare merchandise for customers by addressing missing tickets and security tags or equipment, and moving damaged items to the designated stockroom area.
Support logistics as needed during high-workload periods, including markdowns, pulling outbound merchandise, and receipt processing.
Protect company assets and follow operational procedures for access control, merchandise protection, safety, and security of high-value goods.
Perform other duties as assigned.