Outlet Department Leader - Emerson Ave

Goodwill of Central & Southern Indiana•Greenwood, IN

3d•Onsite

About The Position

The Outlet Department Leader works with the Outlet Manager, facility leadership team, and external resources to achieve facility operational objectives that support the annual operating plan and budget, as well as PDR Scorecard goals and requirements. The role makes decisions involving customers, suppliers, team members, operational issues, business planning, priority-setting, staff schedules, performance appraisals, company-policy compliance, and other areas of the business. The Department Leader manages, coaches, and trains a diverse full- and part-time hourly workforce in a principles-based environment. The workplace is production- and safety-focused, with daily quotas for all positions. Leadership roles require availability and flexibility during site operating hours, and schedules may change as needed. The position is full-time at $20 per hour, based at 927 N Emerson Ave., Greenwood, Indiana. Regular operating hours are 7 a.m. to 7:30 p.m. Monday through Saturday and 11 a.m. to 7:30 p.m. Sunday. During peak season, hours may shift to 6 a.m. to 10 p.m.

Requirements

High school diploma or GED, or willingness to attain one.
Demonstrated leadership in a role managing people and/or projects, including the ability to lead, develop, and achieve results with a team.
Ability to foster a team atmosphere that embraces and appreciates diversity.
Effective oral, written, visual, and non-verbal communication and listening skills, including the ability to understand customer needs and communicate in person, in writing, and digitally.
Solid knowledge of Microsoft Office and internet navigation.
Ability to identify important results and determine steps to achieve goals or targets.
Critical-thinking ability to examine data, processes, and strategies, identify trends and inconsistencies, and develop alternative solutions or approaches.
Initiative in developing personal knowledge, skills, and abilities; openness to cross-training and applying feedback.
Ability to adjust priorities in changing circumstances, maintain a positive attitude, assess tasks, and anticipate issues.
Ability to take initiative, complete work without waiting for direction, take ownership of mistakes, and learn from them.
Ability to follow procedures and protocols, maintain password confidentiality, follow log-on and log-off procedures, and adhere to Goodwill’s values.
Ability to perform hard to very hard physical work, including spending more than 8 hours sitting, standing, walking, stooping, kneeling, and crouching; using hands to grasp, carry, feel, or touch products and machinery; and moving or lifting up to 50 pounds.
Ability to work with frequent exposure to moderate noise and temperature variations.
Visual abilities including close, distance, peripheral, and color vision, depth perception, and the ability to adjust focus.
Ability to work in a warehouse or outlet environment that may not be fully climate-controlled, with seasonal exposure to heat, cold, and humidity.
Reasonable accommodations may be made to enable people with disabilities to perform essential job functions.

Nice To Haves

Prior experience with G Suite applications.
Experience leading a production-oriented team.
Familiarity with warehousing and inventory controls, lean manufacturing systems, quality management systems, logistics, and/or supply chain.

Responsibilities

Monitor daily operations and performance, proactively address operational concerns, and follow up on resolutions.
Manage leading indicators, advise the Outlet Manager of significant trends and variances, and develop and implement approved action plans.
Analyze marketplace and customer metrics to identify trends, opportunities, and threats, and develop approved plans to grow and protect the business.
Forecast and manage sales, controllable expenses, and site needs within budget, and help meet operating-income expectations.
Use reports to identify improvement opportunities and implement solutions within the site.
Manage internal and external customer-supplier connections so customer needs are met and operational flow is balanced; identify and eliminate root causes of issues where practical.
Maintain a system for identifying and eliminating problems that could hinder operational goals and objectives.
Improve sales and operating margins through sales-growth, productivity-improvement, and expense-reduction initiatives.
Ensure site-specific supplies are available and that daily business processes and systems are maintained.
Ensure the department meets appearance and housekeeping standards.
Lead the department safety program through hazard elimination, audits, enforcement of facility expectations, and safety training and awareness; ensure OSHA compliance.
Maintain department staffing levels needed to achieve the facility budget and participate in hourly associate recruiting, prescreening, and interviewing as needed.
Meet daily department goals and fill in for associates during staffing vacancies or to model goal attainment.
Hold associates accountable to performance expectations and support accountability across the site.
Work with the outlet facilities technician to troubleshoot, repair, and perform routine maintenance on the facility and grounds.
Create and maintain a positive culture of open professional communication and prompt issue resolution.
Plan, organize, and direct department associate activities, including training, development, motivation, productivity monitoring, communication, and performance management.
Work with associates to remove significant barriers to meeting goals.
Provide timely employee feedback and complete required performance reviews on time.
Seek professional development opportunities for self and team members.
Ensure associates receive and complete required job training, and maintain and improve training processes and systems.

Benefits

Continuing education and leadership development
Tuition reimbursement
Comprehensive health plan
Paid time off
Paid holidays
Sabbatical leave
Parental leave
Life insurance
Dental insurance
Vision insurance
Short- and long-term disability plans
Preventive health and wellness program
Section 125 pretax health spending account, dependent care spending account, and premiums
Retirement planning options with a company match