Outlet Department Leader - Emerson Ave

Goodwill of Central and Southern Indiana•Greenwood, IN

1d•Onsite

About The Position

The Outlet Department Leader works with the Outlet Manager, facility leadership team, and external resources to achieve operational objectives that support the annual operating plan and budget, as well as PDR Scorecard goals and requirements. The role makes decisions involving customers, suppliers, team members, operational issues, business planning, priorities, staff scheduling, performance appraisals, company-policy compliance, and other areas of the business. The leader manages, coaches, and trains a diverse hourly workforce in a principles-based environment focused on production and safety, where positions have daily quotas. Leadership roles require availability and flexibility within the site’s operating hours, with schedules subject to change as needed. The position is responsible for department operations, including monitoring performance, managing sales and expenses, improving productivity and operating margins, addressing customer and operational concerns, maintaining supplies and housekeeping standards, and leading safety and compliance efforts. It also oversees staffing, recruitment participation, associate performance, training, and professional development. The role may help troubleshoot, repair, and perform routine maintenance on the facility and grounds in collaboration with the outlet facilities technician. The site operates from 7:00 AM to 7:30 PM Monday through Saturday and 11:00 AM to 7:30 PM Sunday. During peak season, hours may shift from 6:00 AM to 10:00 PM.

Requirements

High school diploma or GED, or willingness to attain one.
Proven leadership experience leading, developing, and achieving results for a team, department, organization, or projects.
Ability to foster a strong team atmosphere that embraces and appreciates diversity.
Effective oral, written, visual, and non-verbal communication and listening skills, including communication in person, in writing, and digitally.
Solid knowledge of Microsoft Office and internet navigation.
Ability to recognize important results and identify steps to achieve goals or targets.
Ability to use reasoning to examine data, processes, and strategies; identify trends and inconsistencies; and develop alternative solutions or approaches.
Initiative in developing personal knowledge and skills; openness to cross-training and applying feedback.
Ability to adapt priorities quickly to changing circumstances while maintaining a positive attitude and anticipating tasks requiring extra attention.
Ability to take initiative, complete work without waiting for direction, and take ownership of mistakes.
Ability to follow procedures and protocols, maintain password confidentiality, follow log-on and log-off procedures, and adhere to Goodwill’s values.
Ability to spend more than eight hours sitting, standing, walking, stooping, kneeling, and crouching; use hands to grasp, carry, feel, or touch products and machinery; and move and lift up to 50 pounds.
Ability to manage frequent exposure to moderate noise and temperature variations and to work in a warehouse or outlet environment that may not be fully climate-controlled, with seasonal heat, cold, and humidity.
Visual abilities including close, distance, peripheral, and color vision, depth perception, and adjustment of focus. Reasonable accommodations may be made to enable people with disabilities to perform essential job functions.

Nice To Haves

Prior experience with G Suite applications.
Experience leading a production-oriented team.
Familiarity with warehousing and inventory controls, lean manufacturing systems, quality management systems, logistics, or supply chain.

Responsibilities

Monitor daily operations and performance, address concerns proactively, and advise the Outlet Manager of significant trends and variances.
Develop and implement approved action plans to meet operational goals and quality expectations.
Review marketplace and customer metrics to identify trends, opportunities, and threats, and develop approved plans to grow and protect the business.
Forecast and manage sales, controllable expenses, and site needs within budget, supporting operating-income expectations.
Use reports to identify improvement opportunities and implement solutions within the site.
Identify and manage internal and external customer-supplier connections to meet customer needs and balance operational flow; address root causes of connection issues where practical.
Maintain a system for identifying and eliminating problems that threaten operational goals and objectives.
Improve sales and operating margins through sales growth, productivity improvements, and expense reduction initiatives.
Ensure site-specific supplies, processes, and systems are ready and maintained for daily operations, and verify department appearance and housekeeping standards.
Lead the department safety program through hazard elimination, audits, enforcement of facility expectations, training, and awareness; ensure OSHA compliance.
Maintain department staffing levels needed to meet the facility budget, participate in hourly associate prescreening and interviews as needed, and fill in for associates when vacancies occur or to model goal attainment.
Hold associates accountable to performance expectations and support accountability among site peers.
Work with the outlet facilities technician to troubleshoot, repair, and perform routine maintenance on the facility and grounds.
Create and maintain a positive department culture based on open professional communication and timely issue resolution.
Plan, organize, and direct department associate activities, including training, development, accountability, motivation, productivity monitoring, communication, and performance management.
Work with associates to remove significant barriers to achieving goals.
Provide timely performance feedback and complete required performance reviews on schedule.
Seek professional-development opportunities for self and team members.
Ensure associates complete required job training and maintain and improve training systems and processes.