Outlet Customer Experience Specialist, Advisor
About The Position
The Sales Consultant – Appliance Outlet helps Best Buy deliver a world-class customer experience by providing sales and solution support in the outlet area. The role focuses on addressing customer needs and ensuring customers are served effectively. The position implements responsibilities assigned by store leadership, engages customers using selling skills to build complete, connected solutions, and balances high sales velocity with high service. It also maintains inventory and merchandising standards, demonstrates effective selling skills and strategy as reflected in coaching forms and customer metrics, and partners with the Sales Manager to support sales strategies and achieve operating results, growth objectives, and financial performance goals. Best Buy describes its benefits as supporting employees’ overall well-being at work and at home. Benefits and leave eligibility vary based on factors such as location, employment status, and applicable regulations.
Requirements
- Ability to work successfully as part of a team.
- Ability to work a flexible schedule that includes holidays, nights, and weekends.
Nice To Haves
- Three months of experience working in customer service, sales, or related fields.
Responsibilities
- Carry out outlet-area responsibilities assigned by store leadership and engage customers using selling skills to build complete, connected solutions while balancing sales velocity and service.
- Maintain inventory and merchandising standards in the outlet area.
- Demonstrate strong execution of selling skills and strategy, as reflected in coaching forms and Customer Metrics such as NPS and Mystery Shops.
- Partner with the Sales Manager to support sales strategies and achieve operating results, growth objectives, and financial performance goals.
Benefits
- Competitive pay
- Employee discount
- Financial savings and retirement resources
- Support for physical and mental well-being
- Leaves of absence and potential pay sources, subject to eligibility
- Paid time off, subject to eligibility and applicable factors
- Incentive pay for certain eligible roles
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
