Outdoor Centre Program Coordinator

YBC•Gibsons, BC

11h•Onsite

About The Position

The Outdoor Education & Events Centre is a key operational pillar of YMCA Camp Elphinstone, running primarily during the Spring and Fall seasons. During this time, the camp welcomes a wide range of participants, including school groups of various ages, adult retreats, private rentals, and large-scale events such as weddings. Coordinators play a crucial leadership role in supporting the management team with the execution and supervision of all centre operations. Working as part of a collaborative leadership team, Coordinators ensure the safe, smooth, and engaging delivery of outdoor education programs and events, while upholding the highest standards of customer service. Each Coordinator is responsible for supervising frontline staff teams, maintaining program quality and safety, providing guidance and mentorship, and helping drive a positive participant and staff experience. Although functioning as a cohesive unit, each Coordinator is assigned specific areas of responsibility within the operation. The Program Coordinator will work closely with management to ensure the successful planning/scheduling, delivery, and supervision of outdoor education group programs. The Program Coordinator will oversee all core program areas, including the waterfront, challenge course, and all land programs, while ensuring all activities meet risk management and safety standards. This role includes maintaining program equipment, supporting facility upkeep, leading programs when required, and role-modelling child-focused, values-driven behaviour. The Program Coordinator plays a critical role in creating safe, engaging, and impactful experiences for participants of all ages.

Requirements

2 years of relevant, transferable experience across a variety of roles
Previous experience in customer-facing roles
Previous experience in a supervisory role/supervising staff
Previous experience with admin/scheduling
Standard First Aid & CPR-C
Class 5 BC Driver’s License or equivalent
Relevant outdoor certifications such as the ACCT Level 2, NLS or Paddle Canada Instructor qualification
Criminal Reference Check with a Vulnerable Sector Screening issued no later than six (6) months preceding start date
3 Successful Reference Checks

Nice To Haves

Attention to detail
Microsoft Office experience
Ability to multitask, prioritise responsibilities and excellent organisational skills
Excellent time management and proven ability to meet deadlines
Excellent communication and interpersonal skills, including written and verbal communication
Strong initiative and accountability
Must be self-led and demonstrate a high level of independent working
Critical thinking and problem-solving skills
Experience with setting and maintaining professional boundaries in the workplace

Responsibilities

Create schedules for daily programs, organizing staff placements to ensure adequate coverage across all program areas, maintaining operational ratios and supporting the smooth delivery of activities and services whilst maintaining the safety standards for each program areas
Assist where needed with coordination and/or facilitation for all groups engaging in program on site
Assist in staff training, and support, coach and supervise frontline staff members for the duration of the season
Maintain YMCA programming & care standards, working to develop and improve new or existing programs and services through equipment, maintenance and development
Ensure the safety of all members, participants, staff and property by following YMCA standards/policies/procedures and ensuring they are maintained amongst all participants and staff
Interact directly with children and adult guests, establish and maintain positive communication with staff, teachers, participants and guests