Outdoor Centre Event Supervisor

YBC • Gibsons, BC

13h • Onsite

About The Position

The Outdoor Education & Events Centre is a key operational pillar of YMCA Camp Elphinstone, running primarily during the Spring and Fall seasons. During this time, the camp welcomes a wide range of participants, including school groups of various ages, adult retreats, private rentals, and large-scale events such as weddings. Coordinators play a crucial leadership role in supporting the management team with the execution and supervision of all centre operations. Working as part of a collaborative leadership team, Coordinators ensure the safe, smooth, and engaging delivery of outdoor education programs and events, while upholding the highest standards of customer service. Each Coordinator is responsible for supervising frontline staff teams, maintaining program quality and safety, providing guidance and mentorship, and helping drive a positive participant and staff experience. Although functioning as a cohesive unit, each Coordinator is assigned specific areas of responsibility within the operation. The Event Coordinator is a key member working closely with management to oversee all private rental operations. This includes weekend events such as weddings, retreats, conferences, and other specialty bookings. The Event Coordinator ensures a high-quality, participant-focused experience throughout the planning, coordination, and on-site delivery of events, while upholding guest expectations and risk management standards. This role is responsible for scheduling and supervising staff during events, serving as the primary on-site contact, and ensuring seamless execution with a high level of attention to detail. The Event Coordinator will role model guest-focused and child-centered behaviour, occasionally lead programs, support facility maintenance and site upkeep, and collaborate with other coordinators to support concurrent groups on site.

Requirements

• A minimum of 3 years of relevant, transferable experience across a variety of roles
• Previous experience in customer-facing, guest-experience roles is necessary
• Previous experience in events (coordination desirable)
• Previous experience in a supervisory role/supervising staff
• Previous experience in a communications-centered role
• Previous experience with admin/scheduling
• Standard First Aid & CPR-C
• Class 5 BC Driver’s License or equivalent
• Criminal Reference Check with a Vulnerable Sector Screening issued no later than six (6) months preceding start date
• 3 successful reference checks

Nice To Haves

• Highly organised self-starter with excellent attention to detail
• Demonstrable Microsoft Office experience (Teams, Word, Excel, Forms, etc.)
• Proven ability to multitask and prioritise responsibilities
• Excellent time management and proven ability to meet deadlines
• Excellent communication and interpersonal skills, including written and verbal communication
• Strong initiative and sense of accountability
• Demonstrates a high level of independent working
• Critical thinking and problem-solving skills
• Experience with setting and maintaining professional boundaries in the workplace

Responsibilities

• Facilitate the event experiences of groups and individuals, acting as the primary host and main contact for assigned groups, weddings and private rentals completing essential paperwork related to their stay
• Create schedules for private rentals and events programs, organising staff placements to ensure adequate coverage across all program areas and event related support requirements, maintaining operational ratios and supporting the smooth delivery of activities and services whilst maintaining the safety standards for each program areas
• Assist where needed with coordination and facilitation for all groups engaging in program on site
• Assist in staff training, and support, coach and supervise staff members for the duration of the season
• Assist where needed with the development of scheduling and the organising of staff placements to ensure adequate coverage across all program areas, maintaining operational ratios and supporting the smooth delivery of activities and high quality services
• Maintain YMCA programming & care standards, working to develop and improve new or existing programs and services
• Ensure the safety of all members, participants, staff and property by following YMCA standards/policies/procedures and ensuring they are maintained amongst all participants and staff
• Interact directly with children and adult guests, establish and maintain positive communication with staff, teachers, participants and adult guests
• Liaise with different departments across camp operations in order to organise and communication information relating to group stays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed