Outcomes-Based Care Manager

CentralReach

11d • $130,000 - $150,000 • Hybrid

About The Position

The Outcomes-Based Care Manager is a customer-facing clinical expert who helps provider organizations transition from measuring care by hours delivered to measuring it by outcomes achieved. The role works directly with customer clinical and executive leaders to implement outcomes frameworks, interpret progress data, and build evidence for value-based and outcomes-linked payer relationships. It uses CentralReach’s platform and AI-enabled tools to scale this work and shares field insights with Clinical and Product teams. This is an individual contributor role reporting to the VP, Payor Strategy and Network Development.

CentralReach provides software for autism and IDD care, including Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. The company’s platform, industry expertise, and customer support help therapy providers, educators, and employers scale ABA and related therapies.

The role advises assigned customers on outcomes-based care, leads onboarding and optimization engagements, assesses outcomes maturity, and helps teams use clinical measures, progress data, and reporting tools effectively. It also supports payer readiness, responsible use of AI-enabled features, continuous improvement, and cross-functional collaboration.

Requirements

• Active BCBA certification in good standing, or an equivalent clinical credential in autism/IDD care.
• At least 4 years of clinical experience in ABA or IDD services, including supervisory, clinical leadership, or quality-focused work.
• Experience advising, training, or consulting with external clients or stakeholders.
• Strong understanding of clinical data collection, progress monitoring, and how treatment data translates to outcomes.
• Ability to interpret data and communicate findings clearly to clinical and executive audiences.
• Comfort with software platforms and data tools, and curiosity about applying AI to clinical and operational work.
• Ability to manage multiple customer engagements independently.

Nice To Haves

• Experience with value-based care, outcomes-based contracting, or payer quality programs.
• Familiarity with CentralReach or comparable practice management and EHR platforms.
• Background in program evaluation, quality improvement, or clinical analytics.
• Experience in a customer-facing role at a software or health tech company.
• Experience presenting at conferences or to executive audiences.
• Clinical credibility and sound ethical judgment.
• Consultative, relationship-building approach with customers.
• Analytical thinking and data fluency.
• Clear written and verbal communication, including executive presence.
• Cross-functional collaboration.
• Adaptability and a continuous-improvement mindset, including openness to AI-enabled ways of working.

Responsibilities

• Serve as the clinical outcomes expert for assigned customers, advising clinical directors, operations leaders, and executives on adopting outcomes-based care models.
• Lead outcomes-focused onboarding, implementation, and optimization engagements, including discovery sessions, workshops, and recurring business reviews.
• Assess customers’ current data practices and outcomes maturity, then develop practical roadmaps to close gaps.
• Deliver training and best-practice guidance that helps clinical teams apply outcomes measurement in daily workflows.
• Apply standardized outcome measures and benchmarks across ABA and IDD service lines, adapting them to customer populations and payer mixes.
• Review customer treatment progress trends, flag at-risk caseloads, and recommend data-informed adjustments to care approaches.
• Help customers configure CentralReach reporting and dashboards to reflect clinically sound outcomes methodology.
• Help customers build outcomes reports and narratives for payers, funders, and families.
• Advise customers on preparing for value-based and outcomes-linked arrangements, including anticipated payer quality metrics.
• Stay current on payer expectations, quality measures, and regulatory developments in autism and IDD care.
• Coach customers on responsible use of AI-enabled features for analysis, documentation, and insight generation, grounded in clinical judgment and ethical oversight.
• Capture customer feedback and field insights and share them with Product, Clinical, and Data teams to shape the roadmap.
• Contribute reusable assets, including playbooks, templates, and case studies, to scale outcomes expertise.
• Partner with Customer Success, Sales, Product, and Data teams to align outcomes work with customer goals and clinical integrity.
• Support pre-sales and renewal conversations with clinical credibility and represent CentralReach in webinars, conferences, and thought leadership as appropriate.

Benefits

• Competitive compensation.
• Comprehensive health benefits.
• Generous PTO.
• 401(k) matching.
• Paid parental leave for full-time employees.
• Hybrid work schedules.
• Career development support.
• Wellness programs.
• Opportunities to give back through the CR Cares™ community engagement initiative.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed